Professional Documents
Culture Documents
Rinse So smooth!
Group No #07
Contents
Introduction
5 P’s of Veet
External Factors
Internal Factors
Self concept & Lifestyle
Recommendation
Take-aways
Hair Removal
Types of Hair Removal
– Wax
– Epilator
– Cream
– Shave
– Spray
Reckitt Benckiser
Launched in 2003
Introduction
Huge market for depilatory
Sources- transit
Product
Pack – 100 gm
Soft-touch spatula
Packaging
– Directions
– Ingredients
– Pre-cautions
– Mfg. Date
Imported from France
Price
100 gm @ 145 taka
Premium pricing
– High quality – High cost
– Target market – Affluent
Place
Cosmetic channel
wobblers
Market segmentation
– SEC class A & B
– Area wise
People
Upper class
Veet
Middle class
Lower class
Strategy Change
Existing strategy
– 10 - 12k /month
– Market leader
New strategy
– Removal of 100 gm pack
– Economy pack: 60 gm
– Source: India
– Promotion: Ads
Commercial break
Post launch Scenario
15
10
0
pre- sept oct nov dec
launch
Consumers’ Voice
Findings from survey –
“Cheap and easy to use”
Katrina Kaif – “her legs
look waxed”
“Don’t like Indian products”
“Indian products are not safe”
“Should suit all skin types”
Conceptual Model
Decision Process
External Decision Process
ExternalInfluences
Influences
Situations
Culture Situations
Culture
Reference Groups Problem Recognition
Reference Groups Problem Recognition
Gender
Gender
Information search
Information search
Self-concept
Self-concept Needs
and
and Alternative Evaluation
Desires Alternative Evaluation
Lifestyle
Lifestyle and Situation
and Situation
Internal
InternalInfluences
Influences Outlet Selection
Outlet Selection
and Purchase
Perception and Purchase
Perception
Learning
Learning
Memory
Memory Post purchase
Motives Post purchase
Motives Processes
Personality Processes
Personality
External Factors
Cultural and cross-cultural factors
Gender
Group influence
Cultural Factors
Language
– Package, Advertisement
Values
– Other oriented
Non-verbal communication
– Symbols
– Actions
Gender
Females only?
Gender identity
Gender orientation
– Traditional
– Modern
Current trend
– Career women
Group Influence
Group – Family and Friends
Reference group – Social-elites, Celebrities
Degree of influence
Visible
Private
Internal Factors
Perception
Learning
Memory
Branding
Motivation
Personality
Perception
Exposure
– Display units, POS in general stores,
cosmetic stores etc.
Attention
– Appropriate speed
– No information overload
– Necessary – over 80% survey response
Perception (Cont.)
Interpretation
– Indian – poor quality
– Images – smooth, gorgeous
Marketing
– Banners – Shopping malls
– Package – British skin foundation,
precautions, directions
Smoothness,
Perceptual Mapping
long lasting
•Waxing
•Epilator
•Nair
•Razor
Cheap, Expensive,
fast time consuming
•Fem
Less smooth,
less lasting
Learning
Characteristics
– Product existence
– Performance
– Availability
– Values
Two modes of learning
– Classical conditioning
– Vicarious learning model
Memory
Maintenance rehearsal
– “Smoother for longer”
– 71 % respondents remembered the Ad
Schematic memory
Red
Schematic Memory
Red
Tender
Tender Appealing
Appealing
Sensual
Sensual Uniqueness
Uniqueness
Sexy
Sexy Smooth
Smooth Softness
Softness
Gorgeous Time
Time
Katrina
KatrinaKaif
Kaif
Gorgeous
Ease
Ease
Silky
Silky
Model
Model Veet
Veet Convenience
Convenience
Elegance
Elegance
Confidence
Confidence Availability
Availability
Beauty
Beauty
Power
Power
Grace
Grace
Affiliation
Affiliation
Noticeability
Noticeability Achiever
Achiever
Branding
Core values
– The Hair Removal Experts
– Ultimate smoothness
– Ready for life
Personality
– Caring
– Confidently feminine
Motivation
Maslow’s need
Self-actualization
Ego
Social
Safety
Physiological
Personality
Similar situations – Different response
Lifestyle
– Past experience
– Innate characteristics
– Current situation
Recommendation
Re-launch 100 gm pack from France
Introduce sachet from Pakistan
Needs in-depth Consumer Research
Focus on consumer insights more than
on retail strategy
Recommendation (Cont.)
A more direct promotional approach
– Consumer leaflet
– Beauty parlor branding
– Shop facia
Create awareness about hair removal through
campaigns
Create a new copy of ad to educate the
audience about depilatory
Take-aways
Veet is No.1 among Depilatories