Professional Documents
Culture Documents
• 1. Structured
• 2. Unstructured
• 3. direct Observation
• 4. indirect observation
• 5. Disguised observation
1. Structured observation :
structured observation is used when the research problem has
been formulated precisely and the researcher is told to
observe the area of study. The researchers are asked to record
their observations.
2. Un structured observation:
the unstructured observation implies that the
researchers are free to observe whatever they feel relevant
and reasonable. .
• 3. Direct observation:
In direct observation, the behavior of a person is observed.
4. In direct observation:
Indirect observation implies that same record of past behavior
is observed, the behavior is not observed , and rather its effects
are observed. Here the observer engaged in indirect
observation.
5. Disguised observation :
Here, the subject or informants do not know that they are
being observed. This is preferred as it is feared that people may
behave differently when they know that somebody is observing
them .
II. Survey method
• This method refers to collecting standardized information
through structured questionnaires to generate quantitative
data.
• Surveys may be mailed (surface and electronic), completed on-
site or administered through interviews, conducted either
face-to-face, by telephone or electronically.
• Sample surveys use probability sampling which allows to
generalize findings to a larger population, while informal
surveys do not.
Survey method
• Survey can be performed by sending a questionnaire and
quantifying the response when questionnaires are returned.
This approach is most suited for gathering descriptive
information.
• In a survey, usually general questions are asked to know what
customers or subjects do and think. But if one wants to know
‘why they feel that way’, one has to conduct an in-depth
research.
• In survey, answers may depend on the mood of the
respondent. As such, the survey shows how one feels at one
particular time
Survey methods
A. Interview method
B. Questionnaire method
C. Schedule method
A. Interview method
1. Personal interview
2. Telephone interview
3. Mail interview
4. Self-administered interview
5. Panel interview
1. Personal interview:
• In this method information is collected by talking with and
listening to people. Two persons are sitting together and
collect information from one person to another person.
Example questions
• Tell me about yourself?
• What motivates you?
2. Telephone interview
• Telephone Interviewing stands out as the best method for
gathering quickly needed information. Responses are
collected from the respondents by the researcher on
telephone.
• In telephone interview method we can save our time .
Conversation happens between two persons only on phone .
• Example questions:
• What is your experience?
• Why are you leaving your job? -
3. Mail interview
• Questionnaires are send to the respondents, they fill it up and
send it back.
• The mail questionnaire is accompanied with a covering letter
instructing the respondent how to complete the questionnaire
at their own leisure and mail the replies to the researcher.
• This kind of interview requires that the questionnaire has to
be even more carefully compiled, structure and pre-tested
than the personal interview questionnaire.
Example for Email interview
4. Self- administered interview
• The self-administered questionnaire is a questionnaire that a
respondent completes on his/her own, either on paper or via
computer.
• The self-administered and mail survey methods have one thing in
common. They differ from the other survey methods discussed in
that no interviewer-human or computer-is involved.
• A questionnaire is a type of survey method that utilizes a
standardized set or list of questions given to individuals or groups,
the results of which can be consistently compared and contrasted.
• Care must be taken in the design of the questionnaires to ensure
clarity. Questions may be designed to measure dichotomous
responses (for example, yes /no or true/false questions),or Likert
scale .
• for example : Application form, license form etc….
5. Panel interview
• . Databases
– A number of companies offer database packages on DVD
for personal computers or by subscription over the internet
• Geographic Information Systems
– Computer-based systems that use secondary and/or
primary data to generate maps that visually display
answers to research questions.
Construction of Questionnaire and
Instrument
1. Deciding which questionnaire to use
2. wording And structure of questions
3. Length and ordering of questions
4. Piloting and questionnaire
5. Obtaining a high response
1. DECIDING WHICH QUESTIONNAIRE TO USE
• If you’re sure that a questionnaire is the most appropriate
method for your research, you need to decide whether you
intend to construct a closed-ended, open-ended or
combination questionnaire.
• In open questions respondents use their own words to
answer a question, whereas in closed questions prewritten
response categories are provided.
2. WORDING AND STRUCTURE OF QUESTIONS
When constructing each question think about the words you
use. Avoid jargon (terminology) and technical terms whenever
possible. Try not to use words which may have a double
meaning or, as some words have different meanings for
different groups of people. Don’t use emotive words.
And, above all, avoid questions which will cause annoyance,
frustration, offence, embarrassment or sadness. You should
never make someone feel uncomfortable, for whatever reason,
as a result of filling in your questionnaire.
3. LENGTH AND ORDERING OF QUESTIONS
• When you’re constructing a questionnaire, keep it as short as
possible. If it has to be longer because of the nature of your
research, think about whether your respondents will actually take
the time to fill it in.
• Some people will do so if they feel there is some personal benefit
to be gained. This is why long consumer behavior surveys offer
entry into large prize draws for completed questionnaires.
• If your budget is limited, you might be able to offer a copy of the
final report or other information which may be of use to the
respondent as an incentive.
4. PILOTING THE QUESTIONNAIRE
• First of all, ask people who have not been involved in its
construction to read it through and see if there are any
ambiguities which you have not noticed.
• Once this has been done, alter the questions accordingly, then
send out a number of questionnaires to the type of people who
will be taking part in the main survey.
• Make sure they know it is a pilot test and ask them to forward
any comments they may have about the length, structure and
wording of the questionnaire.
• Go through each response very carefully, noting comments and
looking at the answers to the questions as this will help you to
discover whether there are still ambiguities present.
5. OBTAINING A HIGH RESPONSE
• Questionnaires are big business and as more and more fall
through our letterboxes we become less willing to spend the
time completing them.
• You need to make yours stand out so that all your careful
planning and construction is not wasted. There are many simple
measures you can take to try to ensure a high response rate.
Validation of questionnaire
• 1. Sample :When validating a questionnaire it is important
that a sample is used that is representative of the population in
which the instrument is to be used. It is not advisable to use the
same sample for both development and validation of a
questionnaire.
1. Convenience sampling
2. Judgment sampling
3. Quota sampling
4. Panel sampling
5. Snowball sampling
1. Simple random sampling or unrestricted
Simple random sampling ensures that each possible sample
has an equal probability of being selected, and each item in the
entire population has an equal chance of being included in the
sample.
for example let us say there are 1000 elements in the
population, and we need a sample of 100. suppose we were to
drop pieces of paper in hat, each bearing the name of one of
the elements, and draw 100of those from the hat with our
eyes closed .
We know that the first piece drawn will have a 1/1000 chance
of being drawn, the next one a 1/999chance of being drawn
and so on.
2. Systematic sampling
• In systematic sampling the items are selected from the
population at a uniform interval defined in terms of time, order
or space.
• For example an observation may be made every half an hour, or
from a long queue of people every fourth person may be
selected, or in a bunch of documents every tenth document
may be selected.
• If we want a sample of 35 households from a total population
of 260 houses in a particular locality, then we could sample
every seventh house starting from a random number from 1 to
7 . Let us say that the random number is 7, then houses
numbered7,14,21,28 and so on.
• 3. Stratified sampling:
• In stratified sample the entire population is divided in
relatively homogeneous group. It can be divided in several
groups.
• For example all the students of a school may be divided in
groups of boy and girls. Once this is done random sample from
each of such groups is drawn independently. This approach is
suitable when there are identifiable sub-groups exist within
the population that differ significantly in respect of
characteristic under study.
• The human resource management director interested in
assessing the extent of training that the employees in the
system feel they need, the entire organist ion will form the
population for study. But the extent, quality, and intensity of
training desired by middle-level managers, lower-level
managers, first –line supervisors, computer analyst and clerical
workers and so on.
• Knowledge of kinds of differences in needs that exists for the
different groups will help the director to develop useful and
meaningful training programs for each group in the
organization
4. Cluster sampling
• In cluster sampling the population is divided into groups or
clusters, a sample of these clusters may be drawn. This sampling
design would be most useful when a heterogeneous group is to
be studied at one time.
• The population is divided into N groups, called clusters. The
researcher randomly selects n clusters to include in the sample.
• For example, a researcher wants to survey academic
performance of high school students in Tamilnadu .
• He can divide the entire population (population of Tamilnadu )
into different clusters (cities).
• Then the researcher selects a number of clusters depending on
his research through simple or systematic random sampling.
• Then, from the selected clusters (randomly selected cities) the
researcher can either include all the high school students as
subjects or he can select a number of subjects from each
cluster through simple or systematic random sampling
5. Area sampling :
Area sampling is best suited when the goal of the research is
confined to a particular locality .
Area sampling is a special form of cluster sampling in which
the sample items are clustered on a geographic area basis.
For example, If one wanted to measure Pepsi sales in retail
stores, one might choose a sample of city blocks, and then
audit sales of all retail outlets on those sample blocks.
• 6. Multi stage sampling :
• Complex form of cluster sampling in which two or more levels of
units are embedded one in the other. It may be the in depth
research .
• First stage, random number of districts chosen in all
states.
• Followed by random number of talukas, villages.
• Then third stage units will be houses.
• All ultimate units (houses, for instance) selected at last step are
surveyed.
For example : To identify the performance or efficiency of
commercial banks, first we do for state level, districts level,
towns, villages and houses.
Non- Probability sampling
• 1. Convenience sampling
This non probability design, which is not generalizable
at all, is used at times to obtain some quick information to get
feel for the phenomenon or variables of interest.
For example:
The account executive has established a new accounting
system that maximally utilizes computer technology. Before
making further changes, he would like to get a feel for how the
accounting clerks react to the new system without making it
seem that he has doubts about their acceptability. He may then
casually talk to the first five accounting personnel that walk in
to his office , trying to gauge their reactions.
2. judgment sampling
Judgment sample is a type of nonrandom sample, which is
selected based on the opinion of an expert. Judgment sampling
design is sued where the collection of specialized informed
inputs on the topic area researched is vital, and the use of any
other sampling designs would not offer opportunities to obtain
the specialized information, as per the example that follows.
for example: A TV researcher wants a quick sample of
opinions about a political announcement. They stop what
seems like a reasonable cross-section of people in the street to
get their views.
For example:
• A pharmaceutical company wants to trace the effects of a new
drug on patients with specific health problems(like virus fever,
asthma etc)it them contacts such individuals and , with the
group of voluntarily consenting patients, test the drug this is a
judgment sample because data are collected form appropriate
special groups .
3. Quota sampling
It is a method for selecting survey participants. In quota
sampling, a population is first segmented into mutually
exclusive sub-groups, just as in stratified sampling. Then
judgment is used to select the subjects or units from each
segment based on a specified proportion.
For example, an interviewer may be told to sample 200
females and 300 males between the age of 45 and 60. This
means that individuals can put a demand on who they want to
sample (targeting)
4. Panel sampling
Method of first selecting a group of participants through a
random sampling method and then asking that group for the
same information again several times over a period of time.
Therefore, each participant is given same survey or
interview at two or more time points; each period of data
collection called a "wave".
For example: we have been asking some persons about their
health problems at several times for the research purpose .
5. Snowball sampling,
• In snowball sampling, you begin by identifying someone who
meets the criteria for inclusion in your study. You then ask
them to recommend others who they may know who also meet
the criteria. Although this method would hardly lead to
representative samples, there are times when it may be the
best method available. Snowball sampling is especially useful
when you are trying to reach populations that are inaccessible
or hard to find.
• For instance, if you are studying research about the working
women's , you are not likely to be able to find good lists of
working women's people within a specific geographical area.
However, if you go to that area and identify one or two, you
may find that they know very well who the other working
women's people in their surrounding area are and how you can
find them.
Sampling plan
• A sampling plan is the blueprint or frame work needed to ensure
that data collected are representative of the defined target
population.
A good sampling plan will include, the following steps:
(1) Define the target population,
(2) Select the data collection method,
(3) Identify the sampling frames needed,
(4) Select the appropriate sampling method,
(5) Determine necessary sample sizes and overall contact rates,
(6) Create an operating plan for selecting sampling units, and
(7) Execute the operational plan
Steps in Developing a Sampling Plan
2. Resources available:
If the resources available are vast a larger sample size could be
taken. How ever, in most cases resources constitute a big
constraint on sample size.
3.Degree of accuracy or precision desired:
The greater the degree of accuracy desired , the larger should
be the sample size. However, it does not necessarily mean that
bigger samples always ensure greater accuracy.
It may ensure better results even when it is small compared to
a situation in which a large sample size is selected by
inexperienced people.
4. Homogeneity or heterogeneity of the
universe:
If the universe consists of homogenous units a small may serve
the purpose but if the universe consists of heterogeneous units
a large sample may be inevitable.
5. Nature of study:
For an intensive and continuous study a small sample may be
suitable. But for studies which are not likely to be repeated and
are quite extensive in nature . It may be necessary to take a
larger sample size.
6. Method of sampling adopted:
The size of sample is also influenced by the type of sampling
plan adopted.
for example: if there is a simple random sample it may
necessitate bigger sample size. However, in a properly drawn
stratified sampling plan, even a small sample may give better
results.
7. Nature of respondents:
where it is expected a large number of respondents will
not cooperate and send back the questionnaire,
a large sample should be selected.
8. The level of precision :
The level of precision , sometimes called sampling error, is the
range in which the true value of the population is estimated to
be .
Thus if a researcher finds that 60% of farmers in the sample
have adopted a recommended practice with a precision rate of
+5% then he or she can conclude that between 55% and 65% of
farmers in the population have adopted the practice.
• 9. The confidence level:
The confidence or rise level is based on ideas
encompassed under the central limit theorem. The key idea
encompassed in the central limit theorem is that when a
population is repeatedly sample, the average value of the
attribute obtained by those samples is equal to the true
population value
for example:
In other words, this means that if a 95% confidence level is
selected, 95 out of 100 samples will have the true population
value within the range of precision specified earlier. There is
always a chance that the sample you obtain does not
represent the true population value.
• 10. Degree of variability:
The Third criterion, the degree of variability in the
attributes being measured, refers to the distribution of
attributes in the population. The more heterogeneous a
population, the larger the sample size required to obtain a
given level of precision. The less variable (more homogeneous)
a population, the smaller the sample size.
A proportion of 50% indicates a greater level of variability than
either 20% or 80% .