REVIEW QUESTIONS

CHAPTER 1
 1. Which of the following is a potential
advantage of decentralization?
A less control by senior management
B duplication of services can be avoided
C Local offices are more self sufficient
D Consistency of decision-making across the organisation
2. Which one of the following is a potential disadvantage of
a policy manual?
A it may lead to inflexibility
B personnel follow best practice
C Procedures are formalised
D it acts as a form of control over activities of employees
3.