MENYEDIAKAN LAYANAN RECEPTION

MENGURAIAKAN TATA CARA MENDAFTAR KAN TAMU

Created by Julie
 Front Office Department
Berdasarkan Keputusan Menteri Pariwisata
Pos dan Telekomunikasi No :
037/PW.304/MPPT-86 tentang pemasaran
usaha dan penggolongan hotel, bahwa yang di
maksud dengan hotel :
Berdasarkan defenisi tersebut dapat di
uraikan menjadi 5 gambaran
1.Hotel : is a kind of accomodation
2.Hotel is managed comercial management
3.Hotel is offer for public
4.Hotel is provide F & B service
5.Hotel should give / do service for guest
 Cont’d
Store Front Office

Engineering Housekeeping

Security Hotel F&B

Purchasing Accounting

Personnel / HRD Marketing

 Structure Organization
Front Office Manager

Assistant FOM Reservation Section

Reception Section

Information Section

Telephone Operator

F O Cashier

Porter Service
 Hotel

Suatujenis akomodasi yang

mempergunakan sebagian atau
seluruh bangunan untuk menyediakan
jasa penginapan, makan dan minum
serta jasa lainnya bagi umum, yang di
kelola secara komersial
 Front Office Department

One of hotel department

which responsible to
sold room by
reservation then register
by reception and room
assigning for guest