Professional Documents
Culture Documents
What is Grievance?
Dale Yoder:
Employee expectations
Unfulfilled
Dissatisfaction
Grievance
Causes of Grievance
Supervision
Employee dissatisfied
representative
Employee
HR Department
Formal written grievance report to
immediate supervisor
management (HOD)
committee
Top management
Continue..
Employee dissatisfied
representative
Employee
HR Department
immediate supervisor
Top management
Arbitration
Essentials of Good Grievance
Procedure
Equitable treatment
Simple to understand
Essentials of Good Grievance
Procedure
Accessible
Confidentiality
Rapid operation
Grievance Interview
Guidelines for Effective
Grievance Interview
See whether any witness are available and visit the work area
Guidelines for Effective
Grievance Interview
Ensure confidentiality
Maintain proper records and follow up the action taken in each case
Do not automatically take the easy way out – the best course of action
may not be the easiest, the most popular of the most expedient
r e
d u
e
r oc
e P
n c
v a
ie
Gr