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Make sure you

understand the
Speak other speaker
slowly and
clearly
Learn
telephone
etiquette/
manners
Tips
Listening
Practice or write
down

Speak
slowly and
clearly

Pronunciation
Make sure you
understand the other
speaker

Learn the
appropriate Away from
expressions other
distractions
Remind the
person to
slow down
Learn
Use telephon Speak
formal e politely
language
etiquette/
manners

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