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Essentials of Organizational Behavior, 11/e Global Edition Stephen P. Robbins & Timothy A. Judge
Essentials of Organizational Behavior, 11/e Global Edition Stephen P. Robbins & Timothy A. Judge
Essentials of
Organizational Behavior, 11/e
Global Edition
Stephen P. Robbins & Timothy A. Judge
Chapter 1
Introduction to
Organizational Behavior
Copyright ©2012 Pearson Education
After reading this chapter, you should be able
to:
1-2
Jobs
Work
Absenteeism
Employment turnover
Productivity
Human performance
Management
Examines relationships.
Attempts to attribute causes and effects.
Bases conclusions on scientific evidence:
On data gathered under controlled
conditions.
Data is measured and interpreted in a
reasonably rigorous manner.
Complements systematic
study.
Bases decisions on the best
available scientific evidence.
Forces managers to become
more scientific in their
thinking.
Micro:
The
Individual
Macro:
Groups &
Organizations
Impossible to
make simple
and accurate
generalizations
Human beings
are complex
and diverse
OB concepts
must reflect
situational
conditions:
contingency
variables
Copyright © 2012 Pearson Education
Challenges and Opportunities for
OB
Typical employee is getting older
More women and minorities in the workplace
Global competition is requiring employees to become
more flexible
Historical loyalty-bonds that held many employees to
their employers are being severed
Workforce diversity:
organizations are
becoming a more
heterogeneous mix of
people in terms of gender,
age, race, ethnicity, and
sexual orientation
The majority of
employees in
developed nations
work in service jobs
and they must know
how to please their
customers.
People skills are
essential to succeed
in today’s
organizations.
Flexibility
Quality Improvement
Staying Competitive
Managers must
adapt their skills
and communication
styles to succeed in
an online
environment
Code of ethics
Seminars, workshops and training programs
Chapters 14 - 16
Chapters 8 - 13
Chapters 2 - 7
Plan
Plan of
of the
the Book
Book
OB helps with:
Insights to improve people skills
Valuing of workforce diversity
Empowering people and creating a
positive work environment
Dealing with change in the workplace
Coping in a world of temporariness
Creating an ethically healthy work
environment