PRESENTATION ON

BIBEK REGMI
 What is Etiquette ?
In simple sense
 The things people are expected to do and say, or avoid to do and say
 Knowing how to act

In Professional sense
 Behavior towards client and colleagues which is in their best interest

Different situation requires different etiquette

1. Workplace Etiquette
THE WAY WE HAVE TO CONDUCT,
BEHAVE,APPEAR,CARRY
OURSELVES AT THE WORKPLACE
a. Be Punctual

b. Dress Appropriately
c.Stay away from Gossip &
Eavesdropping

d. Ask before Borrowing

 e. Always say Please, Thank You,
You’re Welcome, and I am Sorry

f. Refrain from being Loud

g. Posture and Body language
 CONT……

Sitting Position
g. Avoid Office Romance
 2. Telephone Etiquette
• 3 Ring Rule  Keep Conversation brief

 Never be impatient
• Greet Warmly in
 Listen Carefully
Smiling tone  Do not interrupt
• Identify Yourself  Do not eat or chew sth while speaking

• Inform before  Ask caller permission for putting on hold

transforming  Missed calls should be return within

reasonable time
• Update Receiver
 Inform politely with wrong number
• Thank Caller
 Conclusion
Principle underpinning all Etiquette
Thank You