QUIZ 2

See the slides. Read the instruction

then write your correct answer on
your book.
1. Look at the picture then choose the appropriate statement.
2. Listen the question and choose the correct responses.
3. Listen the short dialog the answer the question below.

What did the caller telephone the agency for?

A.Booking a seat on a bus
B.Cancelling his reservation
C.Confirming his reservation
D.Changing the time of his travel
4. Listen the monolog then answer the question below.

What is the instruction about?

A.Inserting the letters into the drive
B.Installing additional software from
a CD or DVD
C.Following the company’s order
D.Restarting the computer monitor
Dear Mr. Thompson,
 
I recently received a letter from Mr. Robinson, a valued customer of ours. He
purchased an Italian coffee table and four French dining room chairs from us which
your company delivered to his residence.
He has written a complaint that the purchases arrived in damaged. We pride
ourselves in the quality of our product and would like an explanation as to how this
mishap occurred. Even though the items are insured, our reputation is at stake.
I would be most grateful if you would reply as soon as possible so that this matter
can be resolved to everyone’s satisfaction.
 
Sincerely,
Jackie Middleton
Customer Services Manager

5. What is the customer complaining about in his letter?

A. Late delivery of the purchasing goods.
B. The damaged purchased goods.
C. Cancellation of the delivery.
D. High price of the furniture.
Dear Mr. Thompson,
 
I recently received a letter from Mr. Robinson, a valued customer of ours. He
purchased an Italian coffee table and four French dining room chairs from us which
your company delivered to his residence.
He has written a complaint that the purchases arrived in damaged. We pride
ourselves in the quality of our product and would like an explanation as to how this
mishap occurred. Even though the items are insured, our reputation is at stake.
I would be most grateful if you would reply as soon as possible so that this matter
can be resolved to everyone’s satisfaction.
 
Sincerely,
Jackie Middleton
Customer Services Manager

6. Who is Mr. Thompson?

A. Delivery Service Manager.
B. A valued customer.
C. Customer Service Manager.
D. Jackie Middleton's boss.
Dear Mr. Thompson,
 
I recently received a letter from Mr. Robinson, a valued customer of ours. He
purchased an Italian coffee table and four French dining room chairs from us which
your company delivered to his residence.
He has written a complaint that the purchases arrived in damaged. We pride
ourselves in the quality of our product and would like an explanation as to how this
mishap occurred. Even though the items are insured, our reputation is at stake.
I would be most grateful if you would reply as soon as possible so that this matter
can be resolved to everyone’s satisfaction.
 
Sincerely,
Jackie Middleton
Customer Services Manager

7. “He purchased an Italian…” The underlined word means…

A. bring
B. buy
C. sell
D. borrow
Andy : How do you operate this thing? It’s so difficult.
Allan : You are doing it wrong. The handle is turned to the right, not
to the left.
Andy : Do you know how to run this thing?
Allan : I was taught how to do it at my previous office. Just try it.
Andy : Let my try it then. Hey! It’s working. Thanks, Al.
Allan : You’re welcome.

8. What are they talking about?

A.A problem at a new office.
B.A way to operate a tool.
C.Allan’s previous job.
D.Andy’s difficulties.
Andy : How do you operate this thing? It’s so difficult.
Allan : You are doing it wrong. The handle is turned to the right, not
to the left.
Andy : Do you know how to run this thing?
Allan : I was taught how to do it at my previous office. Just try it.
Andy : Let my try it then. Hey! It’s working. Thanks, Al.
Allan : You’re welcome.

9. How does Andy feel before Allan helps him?

A.He is astonished
B.He is frustrated
C.He is ashamed
D.He is pleased
Andy : How do you operate this thing? It’s so difficult.
Allan : You are doing it wrong. The handle is turned to the right, not
to the left.
Andy : Do you know how to run this thing?
Allan : I was taught how to do it at my previous office. Just try it.
Andy : Let my try it then. Hey! It’s working. Thanks, Al.
Allan : You’re welcome.

10. “… Do you know how to run this thing?” (line 3)

The underlined word is closest in meaning to ….
A.operate
B.sprint
C.carry
D.bring
11. Beny : Where did you go on your last holiday?
Yan : ...
Beny : Yeah. It was a great place.
Yan : We should recommend our friends to visit this
place.

A.I went to Pindul cave

B.I have a great holiday
C.We were very happy there
D.We are going to Maninjau lake.
12. Cassie : What is your plan in the near future?
Gizmo : …, Sir.
Cassie : Then you must practise a lot and prepare yourself
for the best.
Gizmo : Thanks for motivating me.

A.I am going to join a singing contest.

B.I will visit my classmate.
C.I will prepare it next week.
D.I am confused what I will do.
13. Anissa : What do you think about giving punishment to our
student?
Rahman : ….. but, we must be selective in choosing the one
that is educative enough.

A.Don’t do it
B.I totally agree
C.I disagree with you
D.They are not allowed to follow the learning.
14. Norman : Hmmm. It’s break time now, I’m starving.
Camaru : …?
Norman : No thanks. I’m a vegetarian.

A.What would you like to have for lunch

B.Would you like some steak for lunch
C.Why don’t we eat at the restaurant
D.Would you bring something to eat
15. Rahma : What time will the parade start on Sunday?
Nita : Eight o’clock. If we get there early, ...
Rahma : That’s right. But we also want to have a good view.

A.Some beverages will be served

B.We can miss the opening
C.We will get seats in the shade
D.Good places won’t be available
16. Michael : Perhaps we could all go out. ...
Evelyn : That'd be lovely. Moon and Sun Restaurant will be a
perfect place for us.
Michael : Certainly. My friends recommend me to visit it too.

A.What about going to the office?

B.Why don’t we drive around the city?
C. Should we order the food now?
D. What about having dinner together?
17. Customer : I’d like to order a small tuna pizza.
Waiter : ... or will you pick it up?

A.Do you mind bringing me one

B.Would you like it delivered
C.May I buy it for you
D.Would you like to pick it up
18. Evan : Do you often take public transportation to work?
Hani : No, but when I was in Vocational School, ….
Evan : I always use my bicycle, because it is faster and
eco-friendly.
Hani : Yes, you are right.

A.I take a taxi.

B.I will take a car.
C.I was taking a taxi to school.
D.I used to take a bus every day.
19. Dicky : I think we should discuss about the accomodation of our
trip next week.
Dody  : ... because many of us are still busy with school
activities.

A.I agree with you

B.I think so
C.I think that's not a good idea
D.That's right
20. Surya : Your scores were so good in the last test. What
was your preparation?
Tika : … and tried to understand the test items by myself.
Surya : That was a very good method of studying.

A. I join the course.

B. I studied the night before
C. My sister was good in solving the questions.
D. My school will give extra lesson in the afternoon