Ettiquette

 Ettiquette in simpler words is defined

as good behaviour which distinguishes
human beings from animals.
 Etiquette refers to behaving in a

socially responsible way.

Types of Etiquette
Workplace etiquette.

Table manners and meal etiquette.

Telephone Etiquettes

Communication etiquette.

Meetings etiquette.
What is phone etiquette?

Phone etiquette is the way you use

manners to represent yourself and your
business to customers via telephone
communication. This includes the way
you greet a customer, your body
language, tone of voice, word choice,
listening skills and how you close a call.
Phone Etiquettes ( Rules)

Answer the call within three rings

Immediately introduce yourself.

Speak clearly.

Only use speakerphone when necessary.

Use proper language.

Remain cheerful.

Ask before putting someone on

hold or transferring a call.

Be honest if you don't know the

answer.

Be mindful of your volume

Keep personal phone calls out of the office- and
keep your private cell phone calls private.
Avoid personal calls and discussions in the office

Don't say "She is not in office" without giving a

reason. Instead, say something such as, “He is in a
meeting, may I please take a message?” OR, “She is
out of the office at the moment but I will be happy
to leave her a message or put you through to her
voice mail.”
 Proper telephone etiquette in a professional business
setting begins by stating the company name first
followed by a greeting and the name of the individual
answering the call.
EXAMPLE: “Andhra Loyola College, Good
Morning, this is Mary”

 If the organization does not require the use of the

company name in the greeting, the person answering the
phone should identify themselves.
EXAMPLE: “Good morning, Mary speaking”
 If you place someone on speaker phone, you
should inform the individual that he or she is on
speaker phone before continuing with a
conversation!
Thank you