Building an Effective Agenda

Essential Elements of an Agenda

 Purpose  Topics
 Place: location, time,  Timing and
date, call-in number scheduling
(as indicated)
 Defining responsible
 Invitees
person (s)
 Time for
introductions, as  Wrap up
needed
Sample Agenda
Pharmacy Work Group
May 2, 2007
1-4 pm
Conf Room 1-4, Buhler Building

Purpose: Review Annual Preferred Formulary Use

Invited: Greg Sachs: chair, David Ruben, Todd Semla, Cheryl Phillips
Staff: Nancy Lundebjerg

Time Item Action Responsible

1:00 Introductions All

1:10 Consent Calendar X G. Sachs

a. Minutes 3-17-07
b. UM report: I Care Med Group
c. Recommended changes to mail order Rx list

1:15 Drug Recommended for X

Addition to Formulary D. Ruben
C. Phillips

1:45 Drugs Recommended for X

Removal from formulary

2:15 “Educational Detailing” T. Semla

2:25 Wrap-up and evaluation G. Sachs

Next Meeting
June 6, 2007
 Making the Agenda Work for You
 Balance Time and Topic
 Consider the order:
 Priority topics
 Topics likely to take extra time
 Send out the agenda prior
 Define the action items
 Distribute support materials
 Use Consent Calendar, as appropriate, for
reports and simple approvals
Common Errors We all Make
 Too many topics, not enough time!
 “Wow, that’s not what I heard!”
 “Are we done yet?”
CROSS-CULTURAL
COMMUNICATION
Definition

Communication between people of

different culture is known as cross cultural
communication.
 Cultural differences/factors that
affect communication

 Body movement
Cultural values
Customs
time
Space
Frankness
Expression of emotions
Religion
Language
Necessity of successful cross cultural
communication

A. Understanding the needs of global customers

B. Avoiding misunderstanding
C. Creating harmonious environment
D. Enriching the business
Guidelines to improve effectiveness of cross
cultural communication

A. Improve feedback system

B. Providing language training
C. Using familiar words
D. Providing cultural training
E. Increasing flexibility and cooperation
F. Making less use of nonverbal cues
Specimen of claim letter
Specimen of collection letter
Specimen of inquiry letter
Thanks

14