INTERPERSONAL

SKILLS
Unit no. 3
Unit Title: Professional Practice
 INTERPERSONAL SKILLS

Interpersonal skills are the behaviors and tactics a person uses to interact
with others effectively. In the business world, the term refers to an
employee's ability to work well with others.
These skills are both inherent and
external to us. They are abilities we
acquire through our experiences.
 Importance of Interpersonal Skills
Interpersonal skills are the skills we use every day when we communicate and
interact with other people, both individually and in groups.  They also include the
skills and attributes associated with emotional intelligence, or being able to
understand and manage your own and others’ emotions.
Many careers require consistent, if not constant, interaction with other people.
This is true even for jobs that would seem to favor introverted personalities and
independent work styles. Even if you excel at the technical aspects of your job, if
you’re a disaster to work with, your presence in the office will not be well
received.
 Importance of Interpersonal Skills at
workplace:
Effective interpersonal skills ensure your success as a team player at work and promote
a positive work environment. Communication, cooperation and empathy are keys to
developing strong relationships with clients and co-workers. Poor interpersonal skills
can lead to lawsuits, disgruntled customers and strife in the office. Some interpersonal
skills might be part of your natural personality or disposition, but others can be learned
over time. People with good interpersonal skills tend to be able to work well in a team
or group, and with other people more generally. They are able to communicate
effectively with others, whether family, friends, colleagues, customers or clients.
Interpersonal skills are therefore vital in all areas of life at work, in education and
socially.
 Key Takeaways
• Interpersonal skills help us interact with others effectively, on the job
and in the larger world.
• Some people are born with such skills but everyone can improve them
with practice.
• Expressing appreciation, resolving disputes, and listening well are all
interpersonal skills worth practicing.
• In many organizations, employees with strong interpersonal skills are
valued for their pleasant demeanor and positive, solution-oriented
attitude. These employees are seen as team players, who work well with
others to achieve a goal.
Interpersonal Skills in the Workplace:
Strong interpersonal skills such as negotiating, problem-solving, and
knowledge-sharing are the main requirements of employer. Other skills
are seen as essential qualifications for all employees, including:
•Teamwork
•Verbal and written communication
•Dependability
•Responsibility
•Empathy
Interpersonal skills are the qualities and behaviors we exhibit while interacting
with other people.  They are considered to be one of the most sought after types
of soft skills.
LIST OF INTERPERSONAL SKILLS
1. Emotional Intelligence: Ability to keep one’s emotions under control and
navigate social situations with composure.
2. Communication:  Effective body language and eye contact are just as
important as the words you use to express your thoughts.
3. Reliability: Reliability encapsulates your work ethic and the integrity to see
things through to the end. 
4. Leadership: Capable worker who can inspire others and take charge when work
needs to be finished.
5.  Positivity: Maintaining a cheerful attitude is valuable in helping others keep
stress levels down and in generating a feeling of optimism throughout the office.
6. Negotiation: Interaction in which two or more people engage in a discussion in
an attempt to come to a shared agreement.
7. Openness to Feedback:  Individuals who accept constructive criticism have a
better chance of coming out on top in the long run.
8. Empathy: To understand or feel what another person is experiencing from
within their frame of reference, that is, the capacity to place oneself in another's
position.
9.  Teamwork: To rely on each other in some capacity and be willing to support
others when called upon. Effective teamwork involves knowing when leadership
is required and when it’s okay to stand back and be a supportive project member
10.Active Listening: Being open to the ideas and listening to others enables you to
clearly understand all instructions and thus deliver work that satisfies
requirements.