5 Dysfunctions of Team

Adapted from Dr. Sharon Kramer

 Five Dysfunctions of Teams
Patrick Lencioni

• Absence of Trust
• Fear of Conflict
• Lack of Commitment
• Avoidance of Accountability
• Inattention to Results
 Patrick Lencioni
The Five Dysfunctions of a Team

INATTENTION TO

RESULTS

AVOIDANCE OF

ACCOUNTABILITY

LACK OF

COMMITMENT
FEAR OF

CONFLICT

ABSENCE OF

TRUST
 Dysfunction Evidence
Absence of Trust Invulnerability

Fear of Conflict Artificial Harmony

Lack of Commitment Ambiguity

Avoidance of Accountability Low Standards

Inattention to Results Status and Ego

 Patrick Lencioni
The Five Dysfunctions of a Team

INATTENTION TO

RESULTS

AVOIDANCE OF

ACCOUNTABILITY

LACK OF

COMMITMENT
FEAR OF

CONFLICT

ABSENCE OF

TRUST
 The Importance of Trust

Schools with low relational trust have a

1 in 7 chance of showing gains in student
achievement.
Schools with high relational trust have a
1 in 2 chance of showing gains in student
achievement.
Bryk & Schneider (2003), Trust in schools: a core resource for
improvement. New York: Russell Sage Foundation
“Trust matters most in situations of
interdependence, in which the
interests of one party cannot be
achieved without reliance upon
another.
Tschannen-Moran, Trust Matters: Leadership for Successful
Schools, 2004
 Norms help establish
TRUST

The standards of behaviors by which

we agree to operate while we are in
this group.
 Patrick Lencioni
The Five Dysfunctions of a Team

INATTENTION TO

RESULTS

AVOIDANCE OF

ACCOUNTABILITY

LACK OF

COMMITMENT
FEAR OF

CONFLICT

ABSENCE OF

TRUST
 What Conflicts????
• What to teach • Materials
• How to teach • Technology
• When to teach • Projects
• Where to teach • Homework
• How to measure • Grades
• What to measure • Expectations
• When to measure • Guidelines
• Resources • Protocols
 Patrick Lencioni
The Five Dysfunctions of a Team

INATTENTION TO

RESULTS

AVOIDANCE OF

ACCOUNTABILITY

LACK OF

COMMITMENT
FEAR OF

CONFLICT

ABSENCE OF

TRUST
 Team Protocol-Consensus
Building consensus on the critical
questions that constitute the foundation
of a learning community is an important
step in developing the capacity to
function as a professional learning
community.
But what is consensus?
 Consensus
We arrive at consensus when two
criteria are met:
1. All possible points of view have been
heard
2. The will of the group becomes evident
even to those who most oppose the
solution

DuFour, DuFour, & Eaker

Common Mistakes in Building Consensus
• We try to get it alone, rather than building a guiding coalition
• We use a forum that is ill-suited to the dialogue that is
typically necessary for consensus
• We pool opinions rather than build shared knowledge
• We feel we need consensus on each, specific detail of
implementation
• We set an unrealistic standard for consensus and invest too
much energy in resisters
“Every organization will experience conflict,
particularly when the organization is engaged
in significant change.”

—DuFour, DuFour, Eaker, & Many,

Learning by Doing (2006), p. 168
 Patrick Lencioni
The Five Dysfunctions of a Team

INATTENTION TO

RESULTS

AVOIDANCE OF

ACCOUNTABILITY

LACK OF

COMMITMENT
FEAR OF

CONFLICT

ABSENCE OF

TRUST
 Accountability is not about
Who is the best teacher
It’s about…
What are the best practices to get
results
 Patrick Lencioni
The Five Dysfunctions of a Team

INATTENTION TO

RESULTS

AVOIDANCE OF

ACCOUNTABILITY

LACK OF

COMMITMENT
FEAR OF

CONFLICT

ABSENCE OF

TRUST
 Collaboration

It’s about working on tasks

that impact student
learning!
There is such a thing as group IQ.
While a group can be no smarter
than the sum total of the
knowledge and skills of its
members, it can be much
“dumber” if its internal workings
don’t allow people to share their
talents. Sternberg