FSCM Presentation

• Discussion Points
– High Level Goals
– Functionality Overview (Modules &
Components)
• Credit Management
• Biller Direct
• Dispute Management
• Collections Management
 High Level Goals

• Utilize standard SAP functionality

• Automate for efficiency
• Increase effectiveness of cross functional
communication
• Reduce and manage risk
• Integrated with other SAP modules
• Real time information/responses
 Credit/Risk Management
• Goals
– Automate company wide credit policy
– Employ central credit management throughout
former and new system
– Create custom client credit scoring using own
scoring rules
– Interfaces seamlessly with D&B
– Credit Manager Portal to centralize high level
decisions
 Credit/Risk Management (cont.)
• Strategies/Benefits
– Online credit rating check for faster credit decisions
– Link dunning and dispute information to credit
decision process
– Control credit risk via real-time credit allocation and
ongoing monitoring
– Improve client relationships by concentrating service
on profitable clients
– Well defined process for credit limit
applications/increases
 Credit/Risk Management (cont.)
• Components
– Credit Events
• New Applications
• Increase Limit Requests
– Credit Scoring
• Internal Score Calculation
– Based on information from D&B
– Internal payment and buying habits
– Automates process within certain guidelines
– Credit Limit Management
• Automates process within certain limits
– Ability to handle reviews on a regular basis
– Ability to adjust limits up or down depending on scoring
– Credit Manager Portal
• Provides escalation path
• Automated through workflow
• Record of events in a central location
– Credit Analysis
 Biller Direct
• Goals
– 24/7 Account Access
– Client information is real-time and web based
– Provides client with flexibility to “slice and
dice” their account information
– Eliminate need for manual work
– Client self service that is user friendly
 Biller Direct (cont.)
• Strategies/Benefits
– Ability for clients to secure account balances, view
invoices and credits, and make payments on line
– Ability for clients to notify Insight of invoice or
payment disputes on line providing details of the
dispute prior to an invoice becoming delinquent
– Eliminates the need for EDI transmissions for smaller
clients – web-based application is user friendly
– Provides client with flexibility in viewing account
information – can create their own account statement
– Integrates with other FI functionality
 Biller Direct (cont.)
• Components
– List of Open Items
• Ability for client to view open AR
• Ability to download their invoices (including credits)
– Invoice and Payment History
• Client can view history of payments and invoices
– Payments
• Client can pay invoices using credit cards or bank
information (direct check)
• Partial payments and credit memos can be used
 Collection Management
• Goals
– Proactively collect outstanding receivables
– Provide tools for client evaluation,
identification, prioritization from a risk
management and client relationship
management perspective
– Process automation to handle high volumes of
open items
 Collections Management (cont.)
• Strategies/Benefits
– Ability to create strategies to automatically drive
account priorities
• Work lists provide collectors with priority accounts
– Allows for promise to pay agreements as well as
evaluation of broken promises
• Integrated with other SAP functionality for Cash Management
– Integrated with Dispute Management and Accounts
Receivable – real-time
– Automated processes
• Dunning letters for first contact that provide list of open items
• Direct access to client account from work list
 Collections Management (cont.)
• Components
– Centralized and automated dunning
• Notification of payment due to client
– Prioritizing client accounts for contact
– Process actions
• Letter to client with open AR
• Client statement
• Contact information
 Dispute Management
• Goals
– Central location for notes and documentation
regarding AR issues and resolution
– Effective processing of client invoice
complaints
– Ability to react more rapidly to resolve issues
– Ability to route dispute to appropriate
business unit for resolution
– Log of actions within SAP
• Multiple department access through workflow
Dispute Management (cont.)
• Strategies/Benefits
– Allows Insight to be responsive to client needs in a proactive
manner through automated process – workflow
– Automatic creation of dispute cases for residual items coming
from lockbox or electronic statement
– Ability to automatically write off dispute case value and charge
cost center of business unit responsible
– Easy integration with Biller Direct, Collections Management and
other AR functionality
– Tracking and reporting can provide analysis of client activity and
allow Insight to detect trends in types of disputes and client
behavior
 Dispute Management (cont.)
• Components
– Integrated with AR
– On line dispute record
– Automated updates of dispute
– Correspondence/communication
– Reporting