FRONT OFFICE

MANAGEMENT

By
Balaganesh T
II MBA HA
Front office
 A front office is the first place where the
organization and the customers way of
communication starts.
 The main administrative office of a
business or other organization
DEFINITION:
All the departments that comes in direct
contact with the customers, and liaise
with the back office departments.
Objectives
 Welcome the patients
 Get the patient information
 Creating a Good opinion to the patients
 Provide the necessary information about
the scope of services
 And also act as a interface between
Doctors and patients
 Cooperate with the all other departments
Functions
Coordinating patient Specific activities help
services patients:
 Collect patient  Revenue
information management
 Billing  Reservation
 Coding management
 Making  visitors services

appoointments  Night audit

 Record
management
Front office responsibilities:
Revenue and reservations management
Management of IPD services
Visitors accounting
General data management
Complain management
Help desk
Night Audit:
 The process of reviewing for accuracy
and completeness the day accounting
transactions and preparation for the next
day.
 Now its comes under the financce
department
Staffing
 Front office responsibilities:
Managing the HIS Hospital Information
System
Proper usage of other machines like printer,
fax, and handles mails.
Tele caller must be appointed specifically.
The staffs must able to handle the all kind of
peoples
Qualities
 Clear communicator
 Positive attitude
 Decision making skill
 Writing skills
 Basic Computer literate
 Negotiation skills