HOTEL KOMFORT

Strategies
 Market research: qualitative and quantitative
methods
 Targeting middle and high income groups
 Complementary offers for a new start up
 Offering membership to premium customers
to avail discounts
 Public relations
 Model for Planned Organizational Change

Selection of intervention
strategies
Strategic Approach Developmental&
1.Technological Approach Implementation Strategies
Forces Acting upon a. Machine Improvement
Change Agent •Electric Oven Change Process
•Centralized Siren System
b. Person- Job Relationship Unfreeze Moving Refreeze
Change Agent
Role •Recruitment Results of
Change Agent •Trainers Program
•Helpers
Internal/ Organizational
c. Job-Job Relationship Change
External Forces Effectiveness
2. Structural Approach
3. People/ Behavioral/
Cultural Approach
•CRM
•Cuisine Knowledge Operational Methods
•Facilities Knowledge
Step 1 - Assemble the team
 Management Representative
 Co-ordinator
 Operations
 Finance
 Legal
 Marketing / Sales
Step 2 - Initial Review
-where are we now ?
 Four key areas
 Legislative compliance
 Evaluation and registration of

Significant environmental aspects and

impacts
 Examination of all existing

Environmental management practices

 Assessment of feedback from any previous
incidents
Operations Action Teams
 Appointed representative of
 Front of House
 Housekeeping
 Food & Beverage
 Conference & Meeting
 Engineering and Maintenance
 Sales and Marketing
 Personnel
 Financial Control
 Purchasing
Step 3 - Environmental Policy
 The Environmental Policy Document
must
 Be documented and understood at all levels
 Commit to complying with the law
 Be publicly available
 Commit to prevention of pollution and
improve environmental performance
 Provide for the setting of environmental
objectives
 Relevant to the operations of the hotel
Step 4 - organisation and
personnel
 Definition of organisation
responsibilities necessary to
 Provide resources
 Initiate action
 Identify problems
 Recommend solutions
 Verify implementation of solutions
 Control further activities
 Act in emergencies

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Step 5 - register of regulations

 Need to establish and maintain procedures

to
 Record all legislative, regulatory and other
policy requirements regarding environmental
aspects of
 Activities
 Services
Step 6 - Register of
environmental aspects
 Need to evaluate and assess environmental
aspects - direct and indirect
 Controlled and uncontrolled emissions
 Controlled and uncontrolled discharges
 Solid and other waste
 Land contamination
Step 7 - Environmental
objectives and targets
 There is a need to set targets and
objectives
Step 8 - management programme
Step 9 - manuals and
documentation
 establish and maintain manual relating to
 environmental policy, objectives, targets and
programmes
 key roles and responsibilities
 interaction between the

systems’ elements
 documentation

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Step 10 - operational control

 control activities, particular attention to

 documented work instruction
 procedures regarding suppliers
 monitoring and control of effluent & waste
streams etc..
 performance criteria
Step 11 Training
(where most operations fail)
 for senior
management in
policy formulation
and resource
allocation
 for auditors
 for specialists
 managers in EMS
 awareness training
for employees
Step 11 - training II

 train administrative and operational

personnel
 cascade the information, using administrative
and operations managers
 talk with suppliers, contractors and
customers
Training needs analysis -
typical approach….
Auditing Awareness Instrument EMS
Briefing
CEO

Executive

Supervisors

Line
Operators
Design
Engineers
Step 12 - Environmental
Management Review
 management team meets to review the
system including audit results
Step 13 - apply for assessment
 select a certification body which has
 detailed practical experience
 an empathetic approach
 a structured approach
 skilled experienced assessors
Thank you