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Basics of ISU
Prasad Sampangi
Definition
• ISU – Industrial Solution for Utilities
Deregulated market
• In the regulated market there used to be one to one relationship with
customer and utility company.
• Things have changed since the deregulation, customers are no longer
bound to be with the local supplier.
• This in turn brings up the context of various contractual relationships
with the customer.
Deregulated market chart
M o d e l c h a rt
D is t r ib u t o r
c u s to m e r c u s to m e r c u s to m e r
ISU
• Complete ISU is being divided into 4 major areas
– Customer Service
– Metering
– Billing
– Finance
Data structure
Business Partner
Business partner is used in the below mentioned roles
•Contract Partner – who has a contract with the utility
company for delivery and purchase of utility services.
•Prospect – who is the target for sales and marketing
team
•Contact person – who is a contract partner of the
utility company.
Business Partner
The master record for a business partner would contain the
following records
•Name
•Personal data
•Search terms defined
•Address, telephone and email
•Bank details
•General data
Contract Account
• Contract account groups all of business partner’s contracts to which
the same payment and dunning data are applicable.
• The following details could also be stored
- Bank details
- Dunning data
- Payment data
- Alternate payee details
Utility Contract
Contract is an agreement between the customer and utility company
for any utility service.
There are several contract categories
Delivery contracts
Delivery contracts for the divisions supported by the company
Purchase contracts
For power producers and other energy feeding contracts.
Service contracts
For maintenance, repairs and other non-energy related contracts
Company consumption contracts
For own office consumption.
Utility Contract
• One contract can be allocated to one contract account only.
• But many contracts could be linked to a contract account to bill
collectively.
• Each contract could be related to only one utility installation at any
time slice.
• Depending on the situation a service could be ended which then would
have move in/move out situation.
Connection Object
• Connection object is generally a building or a site.
• As it is linked with an address other ISU objects such as
premise,installation and device location are related to it.
• Connection object is based on PM module
• In addition to general data industry specific data could be stored in
connection object.