LECTURE 4: PROJECT TEAM BUILDING,

CONFLICT, AND NEGOTIATION

NCS-329 Dr. Fakhra Jabeen

 Chapter 6
Learning Objectives
6-2

After completing this chapter, you should be able to:

1. Understand the steps involved in project team
building.
2. Know the characteristics of effective project teams
and why teams fail.
3. Know the stages in the development of groups.
4. Describe how to achieve cross-functional
cooperation in teams.

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 Chapter 6
Learning Objectives

After completing this chapter, you should be able to:

5. See the advantages and challenges of project
teams.
6. Understand the nature of conflict and evaluate
response method.
7. Understand the importance of negotiation skills in
project management.

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 PMBOK Core Concepts
6-4

Project Management Body of Knowledge (PMBoK)

covered in this chapter includes:
1. Plan Human Resource Management (PMBoK 9.1)

2. Acquire Project Team (PMBoK 9.2)

3. Develop Project Team (PMBoK 9.3)

4. Manage Project Team (PMBoK 9.4)

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 Stages in Group Development
6-5

1. Forming – members become acquainted

2. Storming – conflict begins
3. Norming – members reach agreement
4. Performing – members work together
5. Adjourning – group disbands

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 Team Development Stages
6-6 (figure 6.3)

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 Basic Steps
in Assembling
a Project Team
FIGURE 6.2

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 Effective Project Teams
6-8

 Clear Sense of Mission

 Productive Interdependency
 Cohesiveness
 Trust
 Enthusiasm
 Results Orientation

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 Reasons Why Teams Fail
6-9

Poorly developed or unclear goals

Poorly defined project team roles & interdependencies
Lack of project team motivation
Poor communication
Poor leadership
Turnover among project team members
Dysfunctional behavior

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 Model of Punctuated Equilibrium
6-10 (figure 6.4)

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 Achieving Cross-Functional Cooperation
(figure 6.5)
6-11

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 Building High-Performing Teams
6-12

Make the project team tangible.

 Publicity
 Terminology & language
Reward good behavior.
 Flexibility
 Creativity
 Pragmatism
Develop a personal touch.
 Lead by example
 Positive feedback for good performance
 Accessibility & consistency

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 Virtual Project Teams
6-13

Use electronic media to link members of a geographically dispersed

project team.
How Can Virtual Teams Be Improved?
 Use face-to-face communication when possible.

 Don’t let team members disappear.

 Establish a code of conduct.
 Keep everyone in the communication loop.
 Create a process for addressing conflict.

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 Conflict Management
6-14

Conflict is a process that begins when you perceive that

someone has frustrated or is about to frustrate a major
concern of yours.

Categories Views
• Goal-oriented • Traditional
• Administrative • Behavioral
• Interpersonal • Interactionist

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 Conflicts can be constructive
and healthy for an
organization.

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 Sources of Conflict
6-16

Organizational Interpersonal
 Reward systems  Faulty attributions
 Scarce resources  Faulty communication
 Uncertainty  Personal grudges &
 Differentiation prejudices

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 Conflict Resolution
6-17

 Mediate – diffusion/confrontation
 Arbitrate – judgment
 Control – cool down period
 Accept – unmanageable
 Eliminate – transfer

Conflict is often evidence of progress!

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 Negotiation
6-18

Negotiation is a process that is predicated on a

manager’s ability to use influence productively.

Questions to Ask Prior to Entering a Negotiation

1. How much power do I have?
2. What sort of time pressures are there?
3. Do I trust my opponent?

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 Principled Negotiation
6-19

1. Separate the people from the problem.

2. Focus on interests, not positions.

3. Invent options for mutual gain.

4. Insist on using objective criteria.

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 Summary

1. Understand the steps involved in project team building.

2. Know the characteristics of effective project teams and
why teams fail.
3. Know the stages in the development of groups.
4. Describe how to achieve cross-functional cooperation
in teams.

Copyright ©2016 Pearson Education, Ltd.

 Summary

5. See the advantages and challenges of project teams.

6. Understand the nature of conflict and evaluate response
method.
7. Understand the importance of negotiation skills in
project management.

Copyright ©2016 Pearson Education, Ltd.

 References

 Chapter 6: Conflict Management (Chapter 6)