Professional Documents
Culture Documents
20191215155209D5979 - TRSM6099 Sesi 1 Hospitality Service Strategy
20191215155209D5979 - TRSM6099 Sesi 1 Hospitality Service Strategy
1. Guestology
2. The guest experience
Hospitality Industry
Discussion
https://27gen.com/2013/08/05/walt-disney-the-father-of-
guestology/