Course code : TRSM6099

Course name : Hospitality & Service Excellent

Effective Period : February 2020
Load : 2 SKS

Hospitality & Service

Excellent

Session # 1- Week 1 F2F

Hospitality Service
Strategy

Session #1- Week 1 F2F

 Learning Objectives

LO-1 : Interpret the importance of hospitality and

service excellence for the guest experience
 Sub Topics

1. Guestology
2. The guest experience
Hospitality Industry
 Discussion

https://27gen.com/2013/08/05/walt-disney-the-father-of-
guestology/

What kind of guest experience that

Walt Disney give to their guests?