Building on a Mature

KM Program

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A Conversation between Benchmarking Partners

Dynisha Klugh Kim Glover

Director, Learning Technologies Director, Knowledge Management
and Development
dynisha.klugh@ecolab.com kim.glover@technipfmc.com
@Dynishark @glover_kim

Be sure to connect with us on LinkedIn!

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 KM Critical Success Factors
Process Communications People
Governance Testimonials and Culture
Link to business results success stories
Executive sponsorship
Continuous Branding
Champions and
improvement and Targeted messaging influencers
innovation Recognition / rewards Agile, versatile, tech-
Change management Dedicated comms savvy KM team
representative

Leveraging all elements together speeds KM maturity 3

Adding Cognitive Features to KM

Improved
Auto-
searches
classify
Voice
KM Recognition
content
Faster
Experience
& Bot content
Relevant Multi retrieval
Content Language
AI
Natural Search
language autosuggest