NON-Verbal

communication

Prof. Abhishikta Bhattacharjee

Dept. of Basic Science and Humanities, IEM
Kolkata
 Non Verbal Communication
• Devoid of language

• Unwritten and unspoken words

• Body movements, facial expression, body posture,

gestures

• Used when words cannot describe a situation

well
 Kinesics
KINESICS

Body Movements Facial Expression

Body
Posture/Hand Personal Appearance Eye Contact
Gesture
Hand Gestures
Facial Expressions
Personal Appearance
 Body Postures

Erect Slumped Leaning forward

 Proxemics

Intimate

Proxemics
Public Personal
(Space)

Social
Four Distinct Space Zones

Public Space - 25ft

Social Space -12ft

Personal Space - 4ft

Intimate Space- 1.5ft

 Chronemics

Time Language

Depends on
Cultural Variety
Depends on Cross-
cultural
Variations
 Haptics

Touch of Touch of care Touch of

technology Trust/Friendship
Chromatics
Chromatics
 TO SUM UP

‘You cannot not communicate.

You communicate
just by being. Nodding
your head, blinking your
eyes, shrugging shoulders,
waving hands, and other
such physical activities
are all forms of communication.’
–Watzlawick and associates