HOTEL AND ACCOMMODATION SECTOR POST COVID-19

BY
COVID 19
• COVID-19 has affected every sector across the globe, and
the hotel industry is among the hardest hit.
• Understanding and responding to consumers’ changing
behaviors will be essential to the recovery of the hospitality
sector. Organizations will need to reimagine the customer
experience and re-engage with customers to build and
maintain their trust.

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 NEW NORMAL IN HOTELS
•Technology is a key
•Protocols for Guest Stay and Prevention Measures Against the Spread of Coronavirus

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NEW NORMAL
• Self-check-in with codes given on the guest’s mobile to
open assigned guest rooms.
• Guest mobile apps should be able to connect to all
buttons and switches in the room to avoid using fingers
for touch.
• Virtual views on the TV of restaurants, lobby, and bars
to see the atmosphere to avoid crowds
• Have gourmet food dispensers on floor pantries.
People are going to use in-room dining more.

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NEW NORMAL INFOGRAPHIC

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THANK YOU