Sirius

Balancing Logic
Agenda
• Logic
• Overview
• Available engineers
• Quota impacting case
• Non-quota impacting case
• Best match engineer
• Criteria
• Quota impacting case
• Non-quota impacting case criteria
• Grade calculation
• Example

Sirius | Balancing logic 04/28/2021

Logic | Overview

Sirius | Balancing logic 04/28/2021

Logic | Available engineers

Sirius | Balancing logic 04/28/2021

Logic | Quota impacting case

Sirius | Balancing logic 04/28/2021

Logic | Non-quota impacting case

Sirius | Balancing logic 04/28/2021

Logic | Non-quota impacting case

Sirius | Balancing logic 04/28/2021

Criteria | General

• start_shift
General • qm_last_assigned_time
• last_assigned

Sirius | Balancing logic 04/28/2021

Criteria | Quota impacting cases
• start_shift
• qm_last_assigned_time
General • last_assigned
• quota_left

Regular/Critical • total_sum_today

• total_sum_sev1_monthly
Critical • total_sum_sev1_today

Sirius | Balancing logic 04/28/2021

Criteria | Quota impacting cases
• start_shift
• qm_last_assigned_time
General • last_assigned
• quota_left

• total_no_sum_today
Regular/Critical • total_no_sum_monthly

Critical • total_no_sum_sev1_monthly

Sirius | Balancing logic 04/28/2021

Grade calculation | Example
Home + Sev2
{ Min start_shift
Kenneth Roses{ Min total_sum_t
"start_shift":7:00, 1
“total_sum_t":3, (1 sev1 + 2 sev234), 0.33 Max quota_left
"quota_left":26, 0.92 Max last_assigned
"last_assigned":90 min, 1
"qm_last_assigned_time":90 min, 1 qm_last_assigned_time
},
Juan Fallas{
"start_shift":9:00, 0.77 min -> grade = lowest / criteria
“total_sum_t":1, (0 sev1 + 1 sev234), 1 max -> grade = criteria / highest
"quota_left":27, 0.96
"last_assigned":45 min, 0.5 qm_last_assigned_time = criteria / team_setting (default 30 min)
"qm_last_assigned_time":45 min, 1 Kenneth Juan Carlos
},
Carlos Rojas{ start_shift 1 0.77 0.7
"start_shift":10:00, 0.7
“total_sum_t":2, (0 sev1 + 2 sev234), 0.5 Total_sum_t 0.33 1 0.5
"quota_left":28, 1
"last_assigned":15 min, 0.16 quota_left 0.92 0.96 1
"qm_last_assigned_time":15 min, 0.5
} last_assigned 1 0.5 0.16
}
qm_last_assigned_time 1 1 0.5
Total 4.25 4.23 2.86
Sirius | Balancing logic 04/28/2021