ISO

9000
(Chapter 9)
 Organizations depend on customer because
without them there is no business , but in
order to satisfy these customers, organizations
also depend on a number of the parties that
9.4 provide in with resources and sanction its
Stakeholders operations. There are parties other than the
customer that have an interest or stake in the
organization and in what it does but may not
receive a product.

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 Criteria used by interested parties to judge business
organization effectiveness or success:
INTERESTED PARTY SUCCESS CRITERIA
OWNER FINANCIAL RETURN
EMPLOYEES JOB SATISFACTION, PAY AND CONDITIONS
AND QUALITY OF LEADERSHIP
CUSTOMERS QUALITY OF PRODUCTS AND SERVICES
COMMUNITY CONTRIBUTION TO THE COMMUNITY –
JOBS, SUPPORT FOR OTHER TRADERS IN
THE COMMUNITY – CARE FOR THE LOCAL
ENVIRONMENT
SUPPLIERS SATISFACTORY MUTUAL TRADING
INVESTORS VALUE SHARES
GOVERNMENT COMPLIANCE WITH LEGISLATION

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 The concept of quality as we think of it now
first emerged out of the out of the Industrial
Revolution. Previously goods had been made
from start to finish by the same person or
9.4 team of people, with handcrafting and
Stakeholders tweaking the product to meet “Quality
Criteria”.

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 Mass Production brought huge teams of
people together to work on specific stages of
production where one person would not
necessarily complete a product from the start
to finish.
9.4
Stakeholders

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 The Quality profession grew from simple
control, to engineering, to systems
engineering. Quality Control Activities were
predominant in the 1940’s, 1950’s and 1960’s.
The 1970’s were an era of quality engineering
9.4 and the 1990s saw quality systems as an
Stakeholders emerging field. Like medicine, accounting,
and engineering, quality has received status as
recognizes profession.

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 9.5
QUALITY
MANAGEMENNT
ORGANIZATIONS
AND AWARDS
 The International Organization for
Standardization’s ISO 9001 : 2008 series
describes standards for a QMS addressing the
principles and process surrounding the
9.5 design, development and delivery for a
Quality general product or service.
Management Organizations can participate in a continuing
Organizations and certification process to ISO 9001 :2000 to
Awards
demonstrate their compliance with the
standard, which includes a requirement for
continual improvement of the QMS

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 ISO 9000 :2005 provides information on the
fundamentals and vocabulary used in quality
management systems. ISO 9004 :2000
9.5 provides guidance on improvement methods.
Quality
Neither of these standards can be used for
Management
certification purposes as they provide
Organizations and
Awards guidance, not requirements.

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 The Malcolm Baldrige National Quality
Award is a competition to identify and
recognize top-quality U.S. companies. This
9.5 model addresses a broadly-based range of
Quality
quality criteria, including commercial success
Management
and corporate leadership. Once an
Organizations and
Awards organization has won the award it has to wait
several years before being eligible to apply
again.

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 The European Foundation for Quality
9.5
Quality Management’s EFQM Excellence Model
Management supports an award scheme similar to the
Organizations and Malcolm Baldrige Award for European
Awards companies.

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 In Canada, the National Quality Institute
presents the ‘Canada Awards for Excellence’
on an annual basis to organizations that have
9.5 displayed outstanding performance in the
Quality areas of Quality and Workplace Wellness, and
Management have met the Institute’s criteria with
Organizations and documented overall achievements and results.
Awards

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 The Alliance for Performance Excellence is a
network of state, local , and international
organizations that use the Malcolm Baldrige
National Quality Award criteria and model at
the grassroots level to improve the
9.5 performance of local organizations and
Quality economies. Network for Excellence
Management Organization is the Alliance web site;
Organizations and browsers can find Alliance members in their
Awards
state and get the latest news and events from
the Baldrige community.

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 9.6
Verification and
Validation

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 “
Quotations are commonly printed as a
means of inspiration and to invoke
philosophical thoughts from the reader.

15
 ◦ Here you have a list of items
◦ And some text
THIS IS A ◦ But remember not to overload your
SLIDE TITLE slides with content
Your audience will listen to you or read the
content, but won’t do both.

16
 BIG CONCEPT
Bring the attention of your audience over a key
concept using icons or illustrations

17
 White
Black
YOU CAN Is the color of milk and
Is the color of coal,
ALSO SPLIT fresh snow, the color
ebony, and of outer
produced by the
YOUR combination of all the
space. It is the darkest
CONTENT colors of the visible
color, the result of the
absorption of light.
spectrum.

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 Yellow Blue Red

Is the color of gold, Is the colour of the Is the color of

IN TWO OR butter and ripe clear sky and the blood, and because

THREE lemons. In the

spectrum of visible
deep sea. It is
located between
of this it has
historically been
COLUMNS light, yellow is violet and green on associated with
found between the optical sacrifice, danger
green and orange. spectrum. and courage.

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A PICTURE IS WORTH A
THOUSAND WORDS
A complex idea can be
conveyed with just a single
still image, namely making it
possible to absorb large
amounts of data quickly.

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WANT BIG IMPACT? USE BIG IMAGE.

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 LOREM 3 LOREM 1

Vestibulum nec congue tempus Vestibulum nec congue tempus

USE
lorem ipsum lorem ipsum

DIAGRAMS Vestibulum nec

congue tempus
TO EXPLAIN
YOUR IDEAS

LOREM 2

Vestibulum nec congue tempus

lorem ipsum

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 A B C

AND TABLES Yellow 10 20 7

TO
COMPARE Blue 30 15 10
DATA
Orange 5 24 16

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 MAPS

our office

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89,526,124
Whoa! That’s a big number, aren’t you proud?

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 89,526,124$
That’s a lot of money

185,244 users
And a lot of users

100%
Total success!

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 OUR

EASY
PROCESS IS

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22

m et
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33

po ur
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ip m co
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 Yellow
Is the color of gold, butter
and ripe lemons. In the
spectrum of visible light,
yellow is found between
green and orange.
LET’S
REVIEW
SOME Yellow
Is the color of gold, butter
CONCEPTS and ripe lemons. In the
spectrum of visible light,
yellow is found between
green and orange.
Blue
Is the colour of the clear
sky and the deep sea. It is
located between violet
and green on the optical
spectrum.
Blue
Is the colour of the clear
sky and the deep sea. It is
located between violet
and green on the optical
spectrum.
Red
Is the color of blood, and
because of this it has
historically been
associated with sacrifice,
danger and courage.
Red
Is the color of blood, and
because of this it has
historically been
associated with sacrifice,
danger and courage.
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You can insert graphs from Google Sheets

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MOBILE PROJECT
Show and explain your
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projects using these gadget
templates.

30
TABLET PROJECT
Show and explain your
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31
DESKTOP PROJECT
Show and explain your Place your screenshot here

web, app or software

projects using these gadget
templates.

32
 THANKS!
Any questions?
You can find me at @username & user@mail.me

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 Special thanks to all the people who
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CREDITS
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SlidesCarnival
◦ Photographs by Unsplash

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 This presentation uses the following typographies:
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◦ Body copy: Montserrat Light
You can download the fonts on this page:
PRESENTATION
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DESIGN

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