A VISIT TO

WHAT DOES A HOTEL MEAN

An establishment that provides lodging and usually meals

and other services for travelers and other paying
guests.
K.C. Residency, one of the most famous luxury hotels in
Jammu is situated in an ideal location in the centre of
fashionable residency road and the famous Raghunath
temple on the side.
It has been owned by Mr. Surinder Nath and Mr. Shekhar
 Categorization of various Departments
In K.C. Residency

HOTEL

FRONT OFFICE HOUSE KEEPING FOOD & BEVERAGE HUMAN RESOURCE ACCOUNTING SAKES&MKTG. ENGINEERING
 Front office operations
This department is the nerve centre of the hotel
and is responsible for sale of hotel rooms
through systematic methods of reservation ,
followed by registration and assigning room to
guest.
The three main functions of front office are:
 To sell rooms
 To maintain balanced guest accounts
 To offer services such as handling mail, faxes,
messages and local and hotel information.
FRONT OFFICE OF K.C.RESIDENCY
F.O. Mgr. Ms.Reena Negi
F.O.Asst. Mr.Sumant kumar
Lobby Manager Mr.R.S.Chib

• Provides check-in and

check out 24 hrs.
• All the major credit cards
are accepted like American
express, bank of Punjab,
HDFC.
• key slots where guests
hand over the keys.
• Software used is prologue.
 VIEW OF LOBBY

Newspaper stand
 F&B DEPARTMENT
The primary function of F&B department is
to provide food and drinks to the hotel
guests.
K.C.Residency F&B
F&B manager Mr. Sanjay Nair
F&B Asst. Mgr. Rahul Kotwal and Jagjit Singh
Senior captain Mr. Sudesh
The Revolving Restaurant
. One of the major attractions of the
hotel, it is a revolving restaurant
located on the top of the hotel. Apart
from the sumptuous cuisine, the decor
adds to the elegant atmosphere, which
is plush with Indian charm. You can
eye the lush green Trikuta mountains,
RiverTawi and others splendours while
indulging your taste buds in
mouthwatering delicacies.
An essence of unique cuisine, an
exquisite ambience and the true spirit
of cooking is what FALAK is all about.
As the name goes, it presents a true
picture of sea side resort with paintings
of sea and oceanic delights adorning
the walls. Created in an ambiance of
an island for romantic and restful
moments, you get the true feel of the
sea as you enjoy its hospitality.
Café Sea Side is an informal
restaurant, which offers both Indian
and continental cuisine. Its impeccable
service is complemented by the most
modern comforts.
 

There is nothing like a mugful of cold frothy beer after a long day at
work. Or, perhaps, a right mix of potions for an exotic high. Guzzle
your worries and get into the right spirit at Baron – a bar with a
difference. It is just the right place to begin your evening. With
friendly décor, light furniture, gentle hues and soothing music, Baron
promises to raise one’s spirits.
Apart from beer, you can choose from a wondrous collection of wine
and cocktails. Serves Beverages and Light snacks. (Open 11 A.M.
to 11 P.M.)
 K.C.BANQUETS-major revenue earnings
Residency
a grand multipurpose banquet hall,
with delightful & elegant interior
and wonderful atmosphere,
situated one down the ground
floor.

Regal
As the name suggests-situated on the
fifth floor giving panoramic view of
trikuta mountains and half of
Jammu. A peaceful and cozy
corner which offers more than you
expect. Suitable for board
meetings and kitty parties.

Regency
The banquet hall, one above the ground floor - gives you that Resident feeling,
of endless comfort & the final touch of perfection.
HOUSE KEEPING DEPARTMENT
• This department performs the lodging
function of a hotel
• It is responsible for cleaning hotel’s guest
room and public spaces like lobby.
• Laundry, gardening, pool maintenance
and corridors
• Taking care of guest safety.
 K.C.residency house keeping department

• Mr. M.K.Koul Executive of house keeping dept.

• Mrs. Neena Wasa Asst. executive
• Supervisor
Mrs.Sunita Bharti
Asst.Supervisor
Ms. Pushap lata
Mr. Santosh Das(Trainee)
others
Room boys
Linen keeper
Tailor
pressmen
super deluxe deluxe room deluxe suite

ROOM TYPES: Deluxe Suite, super deluxe, deluxe, family suite,

standard room
The hotel comprises of sixty one beautifully furnished air-conditioned
Deluxe Rooms and Luxury suites. The facilities include running hot
and cold water, direct dial phones, bath-tubs, refrigerators, soft bar,
and closed circuit T V with satellite channels. Personalized service
on hand is also available.  
•  Standard Rooms (European Plan)  Single Occupancy  Rs.
2200/- Double Occupancy Rs. 2600/-    Deluxe Rooms
(Continental Plan)  Single Occupancy  Rs. 2700/- Double
Occupancy Rs. 3200/-   Super Deluxe (Continental Plan)  Single
Occupancy or Double Occupancy Rs. 3600/-    Suites (Continental
Plan)  Single Occupancy or Double Occupancy Rs.
5500/-    Deluxe Suites (Continental Plan)  Single Occupancy
or Double Occupancy Rs. 6500/-
 HUMAN RESOURCE DEPARTMENT
• This department serves no customer, books, no
business, no meals, yet it plays a vital role hotel’s vital
operations as it performs-
• Recruitment
• Remuneration
• Conflict handling
• Promotions
• Grievance redressal
• Performances appraisals
• Education, training and development etc.
K.C.Residency personnel Mgr. is Mr. Randhir singh
jamwal
ACCOUNTING DEPARTMENT
This department traditional role is recording
final transactions, preparing and
interpreting financial transactions and
providing management in other
departments with timely reports of
operating results.
K.C.Residency Accounts manager is Mr. Sharma
And asst. Acct. Mgr.is Mr. Pandita.
 SALES & MKTG. DEPT.
• Its prime function is to advertise the hotel
and to maintain its goodwill in the market.
As far as K.C. residency is concerned, it has
its own website www.kcresidency.com
through which the hotel promote itself by
offering discounts on accommodations
specially during peak season.
ENGINEERING DEPARTMENT
• This department is responsible for hotel’s
entire physical plant, including electrical,
mechanical, heating, air conditioning and
ventilation and plumbing.

• K.C. residency has its own engineering

department under the name maintenance
department.
 OTHER FACILITIES
• Health club
• Swimming pool on
terrace
• Beauty saloon
• Shopping arcade
• Florist
• Travel counter and
ticketing agency
• Ajay singh Jamwal
• Sunaina sharma
• Nishu pandita
• Gaganmeet kour