Sarah’s Place

Final presentation done by Sarah Blackburn

Titles and Operations done by Sarah:
Chief Operations Officer (COO)

Chief Human Resources Officer (CHRO)

Chief Information Officer (CIO)

Chief Marketing Officer (CMO)

 Sarah’s Place Statements:

Mission Statement: Vision Statement:

• Our purpose is to be your perfect • With affordable prices and easy to
getaway place, your home away make happen, we strive to help
from home. you and your family have the best
experiences.
 Internal
Customer
Experience:
•Clear expectations for the team
•Have plans for problem-solving
•Have goals and purposes
•Schedules for teams
•Communication options- Text,
email, phone calls
 External Customer
Experience

1. Assurance
2. Good response time
3. Empathy
4. Consistency
5. Good Standards
 CRM Strategy
Strengthen
Provide an enjoyable Clearly and quickly
collaboration between
customer experience identify the most
sales, marketing, and
at all touchpoints of worthwhile leads and
customer service
the customer journey opportunities 
teams

Produce concrete
Keep track of your
figures and data
leads and customers Carry out targeted
insights to inform and
as they move through marketing campaigns 
guide your future
the buyer funnel
business strategies
 Technology Strategy

Cybersecurit IT Team Increase

y and Company
Consultants Efficiency
 Corporate Social
Responsibility
Strategy
Katie Schmidt, the founder and lead
designer of Passion Lilie, said that
companies that implement CSR stand
to benefit in multiple ways. 
"What the public thinks of your
company is critical to its success,"
Schmidt told Business News Daily.
"By building a positive image that you
believe in, you can make a name for
your company as being socially
conscious."
 Our Phone Script
Company Name: Sarah’s Place
Greeting: (Depending on the time of day): “Good evening!” or “Good Morning!”
Team Member Name: Myself, aka Sarah
 
Good evening!
My name is Sarah and I have an offer just for you from the popular getaway Sarah’s Place! This once in a
lifetime opportunity will have you experience only the best food, massages, facials, privacy, and top of line
services from our 5-star rated employees! This offer from Sarah’s Place will expire soon, so hurry and call us
back here at 123-456-7890 and ask for Sarah. Again, contact us at 123-456-7890 or check our website. Thank
you and have a lovely evening!
 Social Media Strategy
•Start with goals
•Find your target audience
•Get the right images and content
•Lead with objectives
•Stand out
•Show appreciation
 Loyalty Program
Benefits What we plan:
•Improves customer retention •Points programs
•Tier-based programs
•Increases customer lifetime value and repeat business •Mission-driven programs
•Boosts revenue •Spend-based programs
•Gaming programs
•Builds stronger customer relationships •Free perks programs
•Differentiates a brand from its competitors •Subscription programs
•Community programs
•Encourages word-of-mouth marketing
•Refer a friend programs
•Shows customers appreciation •Paid programs
•Drives customer satisfaction •Cashback programs
CS Training Focuses

•Challenge: What’s the goal? Be clear about the objective.

•Clarify: It is essential to have a clear and accurate picture of the current situation. Use critical
thinking to better understand something and ask questions.
•Create: Come up with new ideas to make things better. Design, expand, and revamp whatever one
can to help you and others in their work and customer experience.
•Collaborate: Work as a team, use each other for help and expand ideas. Teamwork makes the
dream work!
•Communicate: Tell people in advance what to expect and why it’s happening.
•Commitment: Be ready to work and work well with what is expected of employees and their
tasks.
•Codify: Systems and technology must be up to dare and functioning for us to serve the customers
appropriately
•Check: Make sure everything looks good and is ready before continuing to the next task.
 Training Agenda (1-2 Days) and
Activities
Role Play- Have
Host discussions-
conversations you’d Request Feedback-
Mock Calls- Practice meeting to answer
have with customers Constructive Criticism
before doing! questions and throw
with each other and is always good
out ideas to brainstorm
trade places

Meditation- Learn Look at your

Luncheons- Take a Learn what’s correct:
coping and destressing competitors- check
break and converse of tone, eye contact,
activities you can do at them out and look at
new ideas smiling, personality
work to help what they do right

Learn what not to say-

Balance- Learn ways
Stay away from
to separate work and
phrases like “no,” and
outside life
“we can’t do that.”