J&K PUBLIC SERVICES GUARANTEE ACT, 2011

Presentation by:
Pankaj Magotra
Additional Secretary,
General Administration Department
 J&K PUBLIC SERVICES GUARANTEE ACT, 2011

• Objective:

To provide for the delivery of public

services to the people of the State within
specified time limit
 J&K PUBLIC SERVICES GUARANTEE ACT, 2011
• Important Services covered:
 Issuance of Land/Revenue extracts.
 Issuance of Permanent Resident Certificate (PRC)
 Issuance of Marriage Certificate.
 Issuance of Category Certificates.
 Issuance/Renewal of Ration Card.
 Release of electricity/water connections.
 Issuance/Renewal of Driving Licenses.
 Registration of vehicles.
 Issuance of Birth/Death certificates.
 Issuance of NoC for Building Constructions.
 Issuance of copy of First Information Reports (FIRs).
 J&K PUBLIC SERVICES GUARANTEE ACT, 2011
• Important Services covered (cont…):
 CID Verification Reports for Passport/employment
purposes.
 Issuance of Disability/Medical Fitness Certificates.
 Issuance of Post Mortem reports.
 Issuance of Drug License for sale/manufacture.
 Settlement of GPF refunds.
 Issuance of Statutory Forms by Commercial Taxes
Departments.
 Issuance of NoCs by the Pollution Control Board.
 Provisional/Permanent registration of new Industrial
Units.
 J&K PUBLIC SERVICES GUARANTEE ACT, 2011

• Rights under the Act:

 Access to the public service within stipulated time in

transparent manner;
 Enforce accountability of the Designated Officers for
any lapse/deficiency in service ; and
 Avail compensation for non-providing or deficiency in
service.
 J&K PUBLIC SERVICES GUARANTEE ACT, 2011

• Grievances Redressal Mechanism:

 First Appellate Authority and Second Appellate
Authority are designated/ notified in respect of each
public service.
 First Appellate Authority and the Second Appellate
Authority enjoy the powers of a Civil Court while trying
a suit under the Code of Civil Procedure in respect of:
a) requiring the production and inspection of documents,
b) issuing summons for hearing to the designated officer
and to appellant.
 J&K PUBLIC SERVICES GUARANTEE ACT, 2011

• Grievances Redressal Mechanism(Contd…)

 First Appeal can be filed within 30 days of rejection or
expiry of specified time limit for the particular service.
 First Appeal to be disposed off within 45 days of receipt.
 First Appellate Authority to hear both appellant and the
designated officer.
 Second Appeal can be filed by aggrieved party within 60
days of disposal of First Appeal.
 Second Appeal to be disposed off within 45 days of
receipt.
• J&K PUBLIC SERVICES GUARANTEE ACT, 2011
• Penal Provisions
 Only Second Appellate Authority is empowered to
impose a fine.
 Fine ranging from Rs.250 to Rs.5000 can be imposed
on the First Appellate Authority or the Designated
Officer for failure to discharge the duties under the
act/rules .
 Provision of compensation to the aggrieved person out
of the fine imposed.
 Disciplinary action can be taken against the Designated
Officer or the First Appellate Authority in addition to
the fine imposed.
 J&K PUBLIC SERVICES GUARANTEE ACT, 2011

• Salient features of the Public Services Guarantee Act:

 Compulsory display of all relevant information related to the
notified services at a prominent place of the office in Urdu
and in English.
 No application fee or fee for filing Appeal/Revision.
 Each district has a Nodal Officer.
 A total of eighty (80) services of thirteen (13) departments
have been notified.
 Six-monthly review of the services notified under the Act.
Any service can be included or excluded.
 J&K PUBLIC SERVICES GUARANTEE ACT, 2011

• Salient features of the Public Services Guarantee Act (Contd):

 The relevant information about the Public Services Guarantee
Act and its Rules is available on the website of the General
Administration Department (jkgad.nic.in) which also includes
the check list of documents to be attached with the
application for seeking services.
 Widespread publicity at regular intervals through the print
and electronic media.
 Regular review of existing services for improving their
delivery and reducing their time lines.
 Establishment of the Public Service Management Cell in the
General Administration Department headed by an officer of
the level of Additional Secretary/Deputy Secretary.
• J&K PUBLIC SERVICES GUARANTEE ACT, 2011
Functions of Public Service Management Cell:
 Monitoring the implementation of the Act;
 Coordination with different departments;
 Organizing capacity building programmes for
Designated Officers/Appellate Authorities
independently;
 Acting as feedback centre, coordinating quarterly
reviews;
 Evolving mechanisms for third party monitoring;
 Coordinating public awareness camps in districts
through the Deputy Commissioners and giving wide
publicity.
 J&K PUBLIC SERVICES GUARANTEE ACT, 2011
Comparison of the total number of services being provided
by different States
State Number of Services
Kerala Around 750
Karnataka 731
Goa 497
Maharashtr 369
a
NCT Delhi 361
Odisha 324
Chhatisgarh 260
Jharkhand 200
J&K 80
 Numbers in Lacs
40
35
30
25
20
15
10
5
0
Department-wise share/percentage of services being provided

5% (FCS & CA)

10% (Finance)

1.25% (Forest)

8.75% (H & ME)

15% (PDD)

3.75% (PHE)
10% (Home)

21.25% (Revenue)
2.5% (PW, R&B)

2.5% (Lab & Emp)

3.75% (I&C)

8.75 % (H&UDD)
6.25% (Transport)
 J&K PUBLIC SERVICES GUARANTEE ACT, 2011
Future Initiatives:
 Incorporating tatkal services under the existing
system on the pattern of Bihar.
Incorporation of services centrally through Single
Window System as per Madhya Pradesh model .
 Expansion in the number of services under the
Act.
Thank You