due to Technology • Ubiquity (any time/any place) – the marketplace has been replaced by “marketspace” is removed from temporal and geographic location • Global Reach • Universal Standards – costs of delivering marketing messages and receiving user feedback have been reduced because of shared, global Internet standards • Richness – video, audio and text can be integrated into a single marketing message and consuming experience How Marketing has changed due to Technology • Interactivity – consumers can be engaged in dialog, dynamically adjusting the experience to the consumer, and making the consumer a co-produce of goods/services sold • Information Density – Highly detailed information on consumers’ real-time behavior can be gathered, analyzed and used for marketing purposes • Personalization/Customization – Products and services can be differentiated to individuals • Social Technology – user-genereated content, social networking sites and blogs have created new online audiences where the content is provided by users eBusiness vs eCommerce vs eMarketing • eBusiness: The process of using Web technology to help businesses streamline processes, improve productivity and increase efficiencies. Enables companies to easily communicate with partners, eBusiness vendors and customers, connect back-end data systems and transact commerce in a secure eCommerce manner.
• eCommerce: Any transaction completed over a
computer-mediated network that involves the transfer of ownership or rights to use goods or eMarketing services.
• eMarketing: The process of facilitating the
exchange of products (goods, services, ideas, experiences, people, places, properties, organizations, information, ideas) via computer- mediated networks and related digital technologies in conjunction with traditional communications to satisfy individual and organizational goals. Internet Marketing is Not New Traditional Marketing Internet Marketing Broadcast Advertising Banner Ads
Direct Mail eMail
Press Releases Website pressroom Promotions Online Events Networking Chat Rooms/Listservs Word of Mouth Viral Marketing Types of Media Microblogging • Broadcasting brief message to some or all members of the sender’s social network through a specific, Web-based service • Building Brand – Search to gather information (#) – Know the audience – Customize the profile page – Tweet content Content Creation and Sharing • Collection of bloggers’ personal thought Blog and ideas around a particular topic and are less formal method of publication
Video • Live video broadcast
• Podcast streaming • Seminar conducted live over the web Webinars and is designed to be interactive Photosharing sites • Building your brand – Tie your photo sharing strategy into your professional goals – Keep the picture linked to your professional brand, but have fun – Focus on engagement – Be sure not to overshare