Patient Journey

Mapping
With an example of diabetic clinic

Reporter ： Geethika K Date ： 16.10.2020

 Patient Journey Mapping
Pre-Intervention Intervention Post-Intervention

Consideration and Follow-up and

Awareness Hospital selection Treatment
Diagnosis persistency

Onsent of symptoms, Researching about the Searching for After selecting, first Review services
Experiencing condition, different hospitals visit or subsequent availed, see if
changes, emotions. understanding the that provides visit for treatment. expectations are met,
situation and studying treatment for the First hand satisfied or
possible treatment particulat condition. experience of the dissatisfied.
conditions,at timesfirst Evaluating reviews, service offered. Understand your
visit of to hospital(lab, rating, prices, Experiences trigger, emotions regarding
radiology services) services and pain points and the hospital and
weighing options. positive aspects. decide whether to
Various emotions stick on or not.
surface.
THANK YOU ！