Professional Documents
Culture Documents
Communication Model
Example:
Hello Dr. ______, this is ________, from ____unit. I am calling about __(pt
name & room #)___. The patient’s code status is ____. I have just
assessed the patient myself. I am concerned about ________________.
(Examples can be BP over or under parameters, pulse over 140 or less
than 50, respirations less than 5 or over 40, elevated temp or many other
situations). Note: These are examples, your hospital or physician may
have established parameters to call about.
SBAR broken down cont’d…
Example:
The patient’s mental status is ______, vital signs are
_________, skin is _____, O2 is (not on) or on at ___,
oximeter reading is at ___, the patient complains of
_______.
SBAR broken down, cont’d….
Example:
I believe the problem is: (state what you believe the problem is,
i.e. cardiac, infection, neurologic, respiratory, other).
OR: I don’t know what the problem is but the patient is
deteriorating.
OR: The patient seems to be unstable.
SBAR broken down cont’d….
cont’d
Which is being a better?
A. “I noticed that this is B. The nurse doesn’t
the 3rd day that the foley mention to the physician
catheter has been in or mid-level that it is the
place & believe the 3rd that the foley catheter
patient no longer meets has been in and is hoping
any of the criteria to leave that they will remember to
it in. Are you in agreement write an order to take it
to remove it? out.
A is better…
Assume that you and the physician are on the same team
& that you have the same broad goals for the patient.
Stressing again to be ready with patient data before you
call or communicate with the physician.
Communicate clearly your title & your relationship with
the patient, example primary nurse, wound care nurse,
etc.
Connecting on a human level can be a powerful catalyst.
Utilize appropriate assertiveness (not aggressive) as you
advocate for your patient.
Characteristics of an Assertive
Nurse (versus aggressive)
Take 5 minutes right now and come up with a comment that you
can memorize and have available
Dealing with difficult physicians &
others on the healthcare team
Remember: