Concept of Adding Value

• The difference between the cost of purchasing raw materials and price
the finished goods are sold for.
• Refers to the enhancements that the company provides before
providing a product or service.
• The “adding value” in a business has been successful , when the
customers are willing to pay more for a product.
The ways to add value on the goods and services
that our business provided to the customers.
1. The Faster The Better
To increase the speed you deliver
A person who can do it for you quickly is considered to be a better and competent
person who offering a higher level of quality than a person who does it slowly.

2. Offer Better Quality

To offer better quality than your competitors at the same price.
Total quality management can be the best defined as: “Identify what the customer
wants and giving it to him or her faster than your competitors”.
Quality refers to utility, to the use that the customer needs to put the product or
service.
3. Increase Convenience
To increase the convenience of purchasing and using your product and service.
For instance, how much more person are willing to pay for convenience of the
thousand of the fast-food store than they are if they have to drive across town
to a major shopping centre.

4. Improve Customer Service

To improve customer service by warmth, friendliness, cheerfulness and
helpfulness of the employees.