Customer Complaint Analysis

P1 ID::CTT :: C-3423640 :: Tan Chee Wee

Telekom Malaysia Berhad (TM)

27th Dec 2015

Prepared by: Aidil

CTT DETAILS
Customer Info:

Below the detail: 

Interaction P1 ID: C-3423640
Acc No :113038343
MSISDN:1110411698
Customer Name :Tan Chee Wee
Contact No:60197533911
Complaint Location:: no.4,Jalan Makmur,Sunrise Park,Kluang,Johor
LAT LONG:2.011628, 103.320634
Nearest site based on Lat Long:: 2061
Last Cell Traced ::2061
Last Service impact::N/A
Problem Description :C-3423640 : slow connection since 2 week ago
Account created (registered) : 29 oct 2015
Alarm Occurred   :: 5/1/2016 12:16 PM
Verification DT Result (7/1/2016)
Verification DT Result: NIGHT

1. Based on the Lat/Long given, customer located in fair outdoor coverage

area by referring to nearest DT Plot.
2. RSRP between -100 dbm to -110 dbm surrounding customer areas.
3. Distance to the serving cell, Sec 2061  is 1.32 Km away and this sector is
serving from 27m antenna height . 
4. No changes done at the serving site
5. Pci 126 = 8 User , Pci 127 = 2 us, Pci 128 = 8 user = total all user that
time 18 user
6. Poor Coverage cause blocked by hill
Result 

4
 Verification DT Result:

Static Verification Result -Speed Test

1

5
Verification DT Result:

Static Verification Result -Speed Test 2

6
Verification DT Result:

Static Verification Result -Speed Test 3

7
Verification DT Result:

Static Verification Result