Customer Complaint Analysis

P1 ID:C-3579508 :: Seif Nabeel Suleiman Othman :: No connection

Telekom Malaysia Berhad (TM)

09th April 2016

Prepared by: Lutfi / Ashraf

CTT DETAILS
Customer Info:

Interaction P1 ID:C-3579508 
Acc No :: 113695431
MSISDN:: 601110426794
Customer Name:: Seif Nabeel Suleiman Othman
Contact No:: 601119334468
Complaint Location::  Uni Square Apartment,Jalan Expressway  Kota Samarahan 
LAT LONG:: 1.4655606,110.4162193
Nearest site based on Lat Long:: 5029
Last Cell Traced :: 5029
Last Service impact:: N/A
Problem Description :: No connection
Account created (registered) :: Mar 21, 2016
Alarm Occurred   :: 5/4/2016 3:08 PM
Verification DT Result (09/04/2016)
Verification DT Result: Day

1. Analysis
1. Based on the Lat/Long given, customer located at fair outdoor coverage (nearest to
poor) area by referring to simulation and nearest DT Plot.
2. Signal received between -95 dbm to -110 dbm surrounding customer areas.
3. Distance to the serving site , 5029 distance about 1.29 km from customer location.
4. No changes done at the serving site 5029 recently.

Conclusion/Recommendation
1. Customer complaint due no connection at his areas.
2. Suppose no coverage/connection issue here due customer location still in coverage
radius.
3. Antenna Azimute pci 89 – 270 degress . Not cover that area
4. DT Team verify coverage very poor that area.

RSRP SNR

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Static Verification Result -Speed Test

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Static Verification Result -Speed Test 2

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Static Verification Result -Speed Test 3

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Static Verification Result