Group 1:

An online travel agency

wants to know how
satisfied its customer are
with its services.
- The package deal is holiday package (included
accommodation, transportation, services…)
- The data collection method is online survey.
- The kind of information:
+ Accommodation
+ Transportation
+ Food
+ Cost
+ Service included
Research on customer satisfaction using tourism
services at Saigontourist Travel Agency

With the desire to constantly improve the quality of

tourism products to serve customers better and better, please
give your comments on the services provided in the
following questions:
1. Which platform provided you the information
about our services?

⃝ Website
⃝ Social Media Channels
⃝ Newsletters
⃝ Medium or similar platforms
 2. How satisfied are the following services to you?
Very Satisfied Satisfied Unsatisfied
The attitude of the hotel staff
The professionalism of the hotel
staff
The facilities in the hotel
Transportation
The dishes & drinks
The services (pick-up/drop-off,
ironing, laundry,…)
3. What other services are satisfied or unsatisfied to
you?

…………………………………………………………………………………
4. On a scale from 1 to 10, how likely are you to
recommend our company to a friend or colleague?

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