PROCEDURES FOR

FILING COMPLAINTS
IN CONSUMER
FORUM
Who can file a consumer complaint?

According to section 2(1)(d) a consumer is a person who

buys goods or services for consideration which may be
partly or fully paid or partly or fully promised.
Apart from the consumer following persons and entities
can also file complaint:
i. Voluntary consumer association
ii. Central or state government
PROCEDURE FOR FILING COMPLAINTS IN
CONSUMER FORUMS:

STEP 1: The complaint can be made on simple paper ,

stamp paper is not necessary for it.
STEP 2: Following things needs to be mentioned in
complaint by the consumer:

 Name and complete details of complainant and

opposite party or parties.
 Date and time of purchase of goods or services and
amount paid for them.
 Particulars of dispute; like defect in goods or services
or quality of services etc.
 Particulars of goods purchased with numbers or details of
services availed.
 Particulars of relief sought in the complaint.

 Copies of all those documents can be attached . And the

copy of bills of goods bought or service availed, warranty
receipt.
STEP 3:The compensation claimed should be specified in
the complaint and along with it consumer can also ask for
refunds, damages etc.
STEP 4: The statement of jurisdiction should be made in
the complaint as to how the case falls within the jurisdiction
of consumer forum.
STEP 5: A verification affidavit should be affixed with the
complaint stating that all the facts and claims made in the
complaint are true and correct.
STEP 6: At the end of complaint the signature should be
put. The consumer may argue his case on his own or
through his authorized representative. The complaint made
with district forum or state commission needs to be filed in
three sets and when made with national commission needs
to be filed in four sets for each opposite party.
STEP 7: The complaint has to be filed with within two
years from the date on which the cause of action arose. In
case of delay sufficient reasons has to be given to the
forum so it may allow the complaint to be filed.
CONCLUSION:
The consumers need to become
more aware about their rights and need to stand
up against malpractices done by traders.
THANK YOU