BUSINESS OPERATIONS &

GOVERNANCE
Freedom to Operate (FTO)

Sales and Operations

Management
Working Capital Management
Business Policies &
Procedures
Business Ethics

Product Stewardship & Social Responsibility

- Product liability

1
 Business Policies & Procedures
Business Policy Business Procedures

- the study of the function and - series of steps performed by a group of

responsibilities of senior management, stakeholders to achieve a concrete
the crucial problems that affect goal.
success in the total enterprise and the
decisions that determine the direction
of the organization and shape its
future.

2
Features and Essentials of Business
Policies
Types of Business Policies
▪ 1. According to the Nature of Origin
▪ 2. According to the Organizational Structure
▪ 3. According to the Mode of Expression
▪ 4. According to the Importance
▪ 5. According to the Scope
▪ 6. According to the Situation
▪ 7. According to the Function
Core Business Policies and
Procedures
Customer Strategy & Relationships - marketing
Employee Development & Satisfaction - procedures in hiring,
administration, compensation
Quality, Process Improvement & Change Management – driven by
competition, desire to excel and make customers happy
Financial Analysis, Reporting & Capital Management – procedures for
financial administration, raising capital, managing capital, FS reporting,
and internal controls.
Management Responsibility - addresses all core business process
Customer Acquisition - sales
Core Business Policies and
Procedures
Product Development – obtain requirements from sales and develop
products that satisfy customer.
Product/Service Delivery – contains procedures for shipping, receiving and
inventory control
Accounting Management – accounting transaction
Technology Management – contains procedures for IT administration, IT
asset management, IT training, IT security.