18th – 22nd January, 2021

WEEK 1
Year 9
Business Studies
 TOPIC
Consumer Protection Agencies
 At the end of the lesson, the
students will be able to:
Lesson 1. Describe consumer
objectives protection agency;
2. List the benefits of
consumer protection;
3. List the organs of
consumer protection.
 It is an agency set up to monitor
What is a the activities of the
consumer manufacturer in order to
protection prevent any excessive or
agency? arbitrary behaviour. This is to
ensure manufacturers deliver
quality goods and services to
their consumers.
Consumer protection is a way of
making sure that consumers
derive maximum satisfaction
from the goods and services that
they purchase.
 1. Consumers enjoy to the
maximum the goods and
Benefits of services they have purchased
Consumer with their hard-earned money.
Protection. 2. It helps to reduce price
increase caused by artificial
scarcity.
3. High quality goods and
services are made available to
the consumer when there are
avenues for protection and
redress.
 4. There is constant supply of
Benefits of essential goods and services to the
Consumer consumer.
Protection 5. Consumers are protected from
dangerous or expired goods which
are harmful to the body.
6. There is reduction in the use of
deceptive weights and
measurements in the sale of
commodities to consumers.
7. The consumer is protected from
fraudulent acts by criminals who
disguise as business men/women.
 Organs of consumer protection
Organs of
can be categorised in three
Consumer
distinct groupings as follows:
Protection
• Government organisations
• Legislations on consumer
issues.
• Independent organisations.
• Government Organisations: set up by
government to protect the interest of the
consumer. They are:
i. National Agency for Food, Drug Administration
and Control (NAFDAC)
ii. Consumer Protection Council (CPC)
iii. Standard Organisation of Nigeria (SON)
iv. National Electricity Regulatory Council (NERC)
v. Ministry of Health
vi. Ministry of Commerce
vii. Ministry of Industry
viii.Ministry of Environment
ix. Ministry of Aviation
x. National wages and Salaries Commission
xi. National Drug Law Enforcement Agency
(NDLEA)
xii. National Agency for the Prohibition of Traffic in
Persons and Other Related Matters (NAPTIP)
• Legislations on consumer issues: these are laws
passed by law makers, aimed at protecting
consumers. They include:
i. Rent Edict
ii. Sale of Goods Act 1893
iii. NAFDAC Act 1993
iv. Weights and Measures Act 1974
v. Hire Purchase Act 1965
vi. Consumer Protection Council Act
• Independent Organisations: these are
organisations set up by private entities. They
are:
i. The Mass Media
ii. Trade Associations
iii. Consumer Associations
iv. Research Institutions
v. Law Enforcement: examples are – the Nigeria
Police, Federal Road Safety Corps (FRSC),
Economic and Financial Crimes Commission
(EFCC), Consumer Protection Council (CPC),
National University Commission (NUC).