CONFLICT

PRESENTED by: MA’AM HUMA

WAQAR
CONFLICT:
•  Conflict is serious disagreement and argument about
something important. If two people or groups are in conflict, they
have had a serious disagreement or argument and have not
yet reached  agreement. Conflict may arise due to difference b/w
ideas ,beliefs and interests of individuals .
• Conflict is an expressed struggle between at least two groups or
parties.
• Elements of conflict:
There are following elements of conflict.
1: expressed struggle
2: interdependence
3: perceived incompatible goals
4: perceived scarce resources
5: perceived interference
 Expressed struggle:
• Expressed struggle means that there must be communication messages
exchanged in order for the conflict to be expressed.

Interdependence:
• If we don’t have some need for the other person to cooperate, then
there is no conflict.
Perceived incompatible goals:

• Two or more people may have a conflict that is based on perception.

• Perceived scarce resources:

• If resources are limited, it can often create conflict.
“lack of money is the root of all evil”
 Perceived interference:

• if we would like something and another person keeps us from getting

it.
Levels of conflict:

There are 4 levels of conflict.

1: intrapersonal conflict:
takes place within an individual.
2: interpersonal conflict:
occurs between individuals.
3: intragroup conflict:
takes place within members of a small group.
4: intergroup conflict:
takes place within different small or large groups.
Stages of conflict:

Latent conflict and emergence:

In latent conflict there is lack of overt ‫ ظاہر‬conflict. It is an

inactive conflict. And then if some event triggers the latent conflict then
it becomes overt that is called emergence.

Escalation and resolution:

Escalation is a conflict of higher level intensity.

Resolution is the re establishment of friendly relationship.
Conflict resolution:

• Conflict resolution has been offered by kilmann and thomas model.

• It says that we should not limit our selves by using only one style of
resolving conflict. The models offers five basic styles of conflict
resolution.
• Avoidance: neither assertive ‫ جارحانہ‬nor cooperative
• Competition: assertive but non cooperative
• Compromise: in the middle of both
• Accommodation: cooperative and non assertive
• Collaboration: assertive and cooperative