Dr.

Daisy Chauhan
Management Development Institute
Gurgaon
daisy@mdi.ac.in
9818762933
 What is OB
OB is a field of study that investigates the impact that
individuals, groups and structure have on behaviour
within organisations for the purpose of applying such
knowledge toward improving an organisation’s
effectiveness.

Study of human behaviour in organisational settings.

Effect of Human Behaviour on Organisational
Outcomes.
Effect of Organisational setting, policies and practices
on Human Behaviour
 CHALLENGES & OPPORTUNITIES FOR OB
Responding to Economic Pressures/Globalisation
Managing Workforce Diversity
Working in Networked Organizations
Rising customer expectations: Improving quality of
Products & Services
Managing uncertainty and ambiguity
 Improving People Skills
Stimulating Innovation and Change
Helping Employees balance Work/Life conflict
Creating Positive Work Environment
Improving Ethical Behaviour
 Objectives of the Course
• Help Managers deal with Practical day-to-day Problems
• Gain insight into the psychological processes affecting
behaviour and performance
• Understand various factors affecting human behaviour and
how to manage them
• Get a better understanding of self and others
• Understand group dynamics in organisations
• Help improve your interpersonal skills to be able to better
deal with people and to that extent influence them.
• Help you to not Learn but also Unlearn and Relearn
• The above would be possible only if you understand,
internalise, relate to your own experiences and apply the
concepts in real life situations.
 Learning Goal (LG)
LG3: Analytical and Integrative Thinking
Learning Outcomes (LOs) Satisfactory performance

LO1. Be able to identify symptoms and key factors Identify adequately the symptoms and key factors
of a business problem. Clearly define a business of the business problem, and therefore
problem using key facts. appropriately define the business problem using
the key facts.

LO2. Be able to critically analyse the identified Be able to analyse the defined business problem
business problem using analytical techniques, using appropriate analytical technique(s),
models, or frameworks in order to integrate model(s) or framework(s) and adequately
different aspects of business. integrate the analysis.

L03. Be able to propose potential alternative Be able to propose at least two potential
solutions, evaluate them and recommend an alternative solutions, evaluate them and provide
appropriate solution self-recommendation.
 Relevance of OB

Environmental Influence on Skills required

Factors Organisations

•Interpersonal Skills
Organizations •Continuous learning
•Globalisation need to be: • Being Emotionally well-
•Changing nature •Flexible grounded
of jobs •Fast-paced •Networking
•Diverse & •Knowledgeable •Cultural Adaptability
changing •Ethical •Adaptability to change
workforce •Innovative •Ability to work as team
members & team leaders
•Ability to tolerate, manage

& cope with stress

 Changes in Organisational
Structures/Processes
Lean and flat organisational structures
Less bureaucratic and more speedier processes
Benchmarking & following of best practices and
innovative processes
Adopting new organisational forms: Partnerships,
JVs, forward/backward integrations
Greater demand from stakeholders for
transparency
 Importance of OB – People Skill
 Irrespective of the functional area you belong to,
you are required to get your results through People.
 An understanding of individuals and what motivates
them is important for getting the right results.
 Problems related to other functional areas may be
structured and you may be able to predict but
problems related to people may not be structured.
 While dealing with People, what worked yesterday
may not work today, even with the same person.
 Your performance/results also depends on others.
Importance of OB – People Skill (Contd.)
 Time and Money spent on developing People is an
Investment and not expenditure.
 Investing in other resources may give you immediate
results but investing in human resource gives lasting
results in the long run.
 Investment in people does not depreciate with time
like other investments. It gives dividends over time.
 Machines operate within a limit (each having a
particular capacity) but there is no limiting factor in
case of the right people, when given the right
environment.
 All other things being equal, People Skill can be the
differentiator which can give you better results.
Importance of OB – People Skill
 Incorporating OB principles in the workplace can yield
many important organisational outcomes.
 A better understanding of OB and its applications can
help organisations attract and retain high-performing
managers which is very important they are in short
supply and costly to replace.
 There is a strong relationship between the quality of
workplace relationships and employee job satisfaction,
stress and attrition.
 Research suggests that positive work relationships help
employees flourish, leading to improvements in job and
life satisfaction, positive emotions at work and
perceptions that one’s work has meaning.