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h With cybercafés in different cities access to the
Net is going to be easy. Internet banking (also
referred as e-banking) is the latest in this series
of technological wonders in the recent past
involving use of Internet for delivery of
banking products & services.
h Internet banking is changing the banking industry and
is having the major effects on banking relationships.
Banking is now no longer confined to the branches
were one has to approach the branch in person, to
withdraw cash or deposit a cheque or request a
statement of accounts. In true Internet banking, any
inquiry or transaction is processed online without any
reference to the branch (anywhere banking) at any
time. Providing Internet banking is increasingly
becoming a "need to have" than a "nice to have"
service. The net banking, thus, now is more of a norm
rather than an exception in many developed countries
due to the fact that it is the cheapest way of providing
banking services.
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h Internet banking (or E-banking) means any user with a
personal computer and a browser can get connected to his
bank -s website to perform any of the virtual banking
functions. In internet banking system the bank has a
centralized database that is web-enabled. All the services that
the bank has permitted on the internet are displayed in menu.
Any service can be selected and further interaction is dictated
by the nature of service.
h The network which connects the various locations and gives
connectivity to the central office within the organization is
called intranet. These networks are limited to organizations for
which they are set up.
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h The Reserve Bank of India constituted a

working group on Internet Banking. The group
divided the internet banking products in India
into 3 types based on the levels of access
granted. They are:
h Information Only System: General purpose
information like interest rates, branch location, bank
products and their features, loan and deposit
calculations are provided in the banks website. There
exist facilities for downloading various types of
application forms. The communication is normally
done through e-mail.
h Electronic Information Transfer System: The system
provides customer- specific information in the form
of account balances, transaction details, and statement
of accounts. The information is still largely of the
'read only' format. Identification and authentication
of the customer is through password.
h üully Electronic Transactional System: This system
allows bi-directional capabilities. Transactions can be
submitted by the customer for online update. This
system requires high degree of security and control.
In this environment, web server and application
systems are linked over secure infrastructure. It
comprises technology covering computerization,
networking and security, inter-bank payment gateway
and legal infrastructure.
Services through E- Banking
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h Oou can transfer any amount from one account to another of
the same or any another bank. Customers can send money
anywhere in India. Once you login to your account, you need
to mention the payee's account number, his bank and the
branch. The transfer will take place in a day or so, whereas in a
traditional method, it takes about three working days. ICICI
Bank says that online bill payment service and fund transfer
facility have been their most popular online services.
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h Oou can facilitate payment of electricity and telephone bills,

mobile phone, credit card and insurance premium bills as each
bank has tie-ups with various utility companies, service
providers and insurance companies, across the country. To pay
your bills, all you need to do is complete a simple one-time
registration for each biller. Oou can also set up standing
instructions online to pay your recurring bills, automatically.
Generally, the bank does not charge customers for online bill
payment.
 CREDIT CARD CUSTOMER

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 Railway pass

h Indian Railways has tied up with ICICI bank

and you can now make your railway pass for
local trains online. The pass will be delivered
to you at your doorstep. But the facility is
limited to Mumbai, Thane, Nashik, Surat and
Pune.
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h Oou can now open an ü online through funds transfer. Now
investors with interlinked emat Account and bank account
can easily trade in the stock market and the amount will be
automatically debited from their respective bank accounts and
the shares will be credited in their emat Account. Moreover,
some banks even give you the facility to purchase mutual
funds directly from the online banking system.
Nowadays, most leading banks offer both online banking and
emat Account. However if you have your emat Account
with independent share brokers, then you need to sign a
special form, which will link your two accounts
  
  
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h Now just top-up your prepaid mobile cards by
logging in to Internet banking. By just
selecting your operator's name, entering your
mobile number and the amount for recharge,
your phone is again back in action within few
minutes
 Shopping
h With a range of all kind of products, you can
shop online and the payment is also
made conveniently through your account. Oou
can also buy railway and air tickets through
Internet banking
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h Now internet banking is widely used to check account details,

make purchases, pay bills, transfer funds, print statements etc.
Generally, the user identity is the customer identity number
and password is provided to seure transactions. But due to
some ignorance or silly mistakes you can easily fall into the
trap of cyber criminals
h Internet Banking üraud is a fraud or theft committed
using online technology to illegally remove money
from a bank account and/or transfer money to an
account in a different bank. Internet Banking üraud is
a form of identity theft and is usually made possible
through techniques such as phishing.
  


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h Protect yourself from Phishing.
Õ Never reply to e-mails asking for your password or PIN.
Õ Visit banks' websites by typing the URL into the address bar.
Õ Verify the domain name displayed to avoid spoof websites
before using Internet
Banking.
Õ Never give away your account or card details for free gifts.
h Protect your Money
Õ Check that the site is secure before shopping online.
h Protect your Internet password
h Never use unprotected PCs at cyber cafes for Internet
banking.
h Never leave the PC unattended when using Internet
banking in a public place.
h 'Log off' and close your browser when you've
finished using Internet banking.
h Never install, run or use programs or files obtained
from unknown sources.
h Protect your PIN
Õ Never let a stranger assist you at the ATM.
h Protect your Savings
Õ Never keep your PIN and cards together.
Õ Always draw a line through unused space on the cheque.
Õ Never leave your cheque book unattended.
Õ Never sign blank cheques.
Õ Remember to cross your cheque whenever applicable.
Õ Count the number of cheque leaves whenever you receive a
new cheque book.

Source: ICICI Bank

( ICICI Bank is India's second largest bank )
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h Customer¶s account is extremely accesses able with an online account.
h Customer can withdraw can at any time through ATMs that are now
widely available throughout the country.
h Beside withdrawing cash customers can also have mini banks statements,
balance inquiry at these ATMs
h Through Internet Banking customer can operate his account while sitting
in his office or home. There is no need to go to the bank in person for such
matter.
h E banking has also greatly helped in payment of utility bill. Now there is
no need to stand in long queues outside banks for his purpose.
h All services that are usually available from the local bank can be found on
a single website.
h The Growth of credit card usage also owes greatly to E-banking. Now a
customer can shop world wide without any need of carrying paper money
with him.
h Banks are available 24 hours a day, seven days a week and they are only a
mouse click away.
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h Thegrowth of E-banking has greatly helped the banks in

controlling their over heads and operating cost
h Many repetitive and tedious tasks have now been fully
automated resulting in greater efficiency, better time usage and
enhanced control.
h The rise of E-banking has made banks more competitive. It
has also led to expansion of the banking industry, opening of
new avenues for banking operations.
h Electronic banking has greatly helped the banking industry to
reduce paper work, thus helping them to move the paper less
environment.
h Electronic banking has also helped bank in proper
documentation of their records and transactions.
h The reach and delivery capabilities of computer networks,
such as the Internet, are far better than any branch network.
 
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h üirst electronic channel

introduced to HK
h Accepting deposits
and dispenses cash
h Convenient in
handling accounts

 
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h ATM is designed to perform the most important function of
bank. An ATM is an Electronic üund Transfer terminal capable
of handling cash deposits, transfer between accounts, balance
enquiries, cash withdrawals and pay bills. It may be on-line or
0ff-line.
h The on-line ATM enables the customer to avail banking
facilities from anywhere. In off-line the facilities are confined
to that particular ATM assigned. Any customer possessing
ATM card issued by the Shared Payment Network System can
go to any ATM linked to Shared Payment Networks and
perform his transactions.
 
  

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h üinland and its other Nordic countries are pioneering
developments in Internet banking services. They are well
ahead of their continental rivals in terms of customer
penetration and the services offered.
h üinns can do their banking irrespective of time or place with
an ordinary phone, personal computer, or a wireless terminal
such as a laptop computer, GSM or WAP phone. This means
that the banks are open 24 hours a day and customer can chose
from a variety of services. This is very different from the
banking services available in other European countries as
Internet banking has only just taken off and most customers
adjusting to the benefits of the telephone service
h üinland¶s three biggest banking groups, Merita, Leonia and
Okobank, are global pioneers in the development of electronic
banking services. üinland was the first country in the world to
offer telephone banking in 1982, on-line share trading in 1988,
banking via a mobile phone in 1992, Internet banking in 1996
and banking using a WAP phone in 1999. As a result only 10
to 15 per cent of all banking transactions in üinland are now
done over-the-counter. All of these services are integrated, for
instance users of the Okobank can access WAP services using
the same codes that they currently use for GSM services, the
Internet, telephone banking and the automatic telephone
service. This means that their customers have the opportunity
to use those services that suit them best at any given moment
THANK YOU
FOR PAYING
ATTENTION !!