•Reading with a critical mindset: information not neat or complete
•Identifying the facts: who, what, when, where, how, why. •Organising the facts for yourself •Interrogating the facts •Identify missing information •Select readings and apply to the case - Developing an argument - Analysing vs describing •Diagnosing underlying causes of problems •Discussing best practice •Generating alternatives •Selecting solution options: decision matrix •Justifying your solution •Action plan development