STRESS AT WORK

Based on the brochure answer the

following questions:
1. What can workplace stress lead to?

2. What is the brochure mostly about?

3. According to the brochure, what is a positive way to handle

stress?

4. Which is NOT a result of stress that is mentioned in the

brochure?
1. graveyard shift
A    a psychological burden from stressful life situation   
2. irate customer
B    a state of weariness at which a person can no longer
function   
3. sales goals
C    to separate certain ideas and reserve them for particular
situations  
4. stress 
D   choose to stop having a negative reaction to something  
5. Burnout E   offensive or unpleasant  

6. Rude
F    having more responsibility than someone can manage  

G   an extremely angry customer  

7. Overwhelmed
H   between midnight and 8:00 am  

8. let it go I     targets for a salesperson measured in revenue or units   

J     psychological and emotional response to environmental

9. Compartmentalize factors.

10. pressure
 
After watch the video “How to Beat Call
Center Stress” answer these questions:
1. What might be some reasons leading to stress in a Call Center Scenario? 

2. What tips does she give in order to cope with stress? 

3. Which of those tips do you think you apply in your daily life? Explain how?
ROLE PLAY
Use language such as I’m feeling..., maybe you should..., you might end up…
 
Partner A: You are a representative. Talk to partner B about:

stress that you are feeling

the consequences of stress
how to relieve stress

Partner B: You are a representative. Talk to partner A about effects of stress.

.