STABIL

HIGH DETAI
STRAT BUI IMPLEM IZE
Use colourful chevrons EGY
LEVE LED
LD ENT IMPROVE
AND
L DESI
Scope Process
DESIsplit Process
GN Company Readiness Transition to
Definition between
GN redesign incorporation (if assessment steady state
Identification retained, any)
of key outsourced Requirem
process and in- ents GBS
owners house SSC managem setup
ent

For general gyaan things, can use color coded, nicely

KPMG has been the strategic oversight partner on multiple GBS transformations, from strategy to
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build to optimise. Led 8 of the 10 largest GBS initiatives undertaken in the past 3 years globally

KPMG is the largest and most recognised (industry award winner for 8 continuous years) Shared
Services Strategic Advisor globally

KPMG has a proven methodology that covers all aspects of Global Business Services life cycle
including Change Management, Technology, Governance, Risk and Compliance
 Portfolio Management
Methodology

Program Management Project Management

Methodology PMO Methodology

Governance
Communicati-
Scope Schedule Budget Quality Resource Risk Procurement
on
Management Management Management Management Management Management
Management
Management

Technology enablers for efficient project planning and management across nine focus areas
Project Management Tool Project Collaboration Tool Project Help Centre

3PM methodology
 Industries and Functions Covered

Use rows and columns to illustrate

Telecommunications
Energy and Natural

Technology, Media
Healthcare and Life
Consumer Markets

Industrial Markets
Financial Markets

Sciences
sweeping qualities

Resources
Automotive

and
Finance and Accounting
Information Technology
Human Resources Supply
Chain
Legal & Regulatory

Use two-axis chart for intersecting

features and
Use two-axis chart for intersecting
features and Requires physical presence, or process localisation
Local technology, local presence required, many process dependencies, low volume

measurable outcomes, automated, standardised, focus on speed and consistency

Complex to document, qualitative, labor intensive, high impact, company specific

Routine, repetitive and efficiency focused Easy to document,
High
Local Administration Business Partner

Requires knowledge, judgment and effectiveness focused

Characteristics:
Characteristics: • Needs to interact closely with market/
• Simple administrative processes business unit
• Access to local operations and/or facilities • Knowledge intensive
required to perform • Decision intensive
Proximity

Global Transaction Regional Service Corporate

Centre Centre Services
Characteristics: Characteristics: Characteristics:
• Consolidated organisation • Process/ speciality focus • Small scale
• Operational focus • Issue/opportunity • High complexity
• Standardised services intensive • High degree of technical
• Process intensive expertise
• Significant coordination with
global office
Low

Scalable through consolidation and remote central processing

Global technology, central delivery, global process, few dependencies, high volume

Low Complexity High