An analysis of customer satisfaction on wedding

photography services in Bangladesh for the up

coming wedding photography agencies
 Executive Summary
Information about the
research
Methods followed to
conduct this research
Findings
Suggestions
Introduction

 Origin of the study

 Background of the
study
 Purpose statement
 Scope of the study
 Limitations
 Methodology of the
study
 Findings and Analysis

1.Photographers are friendly and co- 2. clients can customize service packages
operative 45%

60% 40%

35%
50%
30%
40%
25%

30% 20%

15%
20%
10%
10%
5%

0% 0%

ee

ee
ee

ee

ee
e

ee

re
re

re
re

gr

gr
gr

gr

gr
gr

Ag
Ag

ag
ag

sa

sa
sa

sa

isa
isa

ly
ly

Di

di
Di

di

rd
rd

ng
ng

ly
ly

no
no

ro
ro

ng
ng

St
St

ee
ee

ro
ro

gr
gr

St
St

a
a

er
er

th
th

i
i

Ne
Ne

Friendly and co-operative can customize service packages

 Findings and Analysis
3. photographers start service on time 4. Photographers give best quality photos
40% 50%

45%
35%
40%
30%
35%
25% 30%

20% 25%

20%
15%
15%
10%
10%

5% 5%

0%
0%

ee

ee

ee
e

e
re

re
ee

ee

ee

gr
e

gr

gr
Ag
ag
re
re

gr

gr

gr

isa

sa

sa
ag

Ag

ly

Di
isa

sa

sa

di
rd
ly

ng
Di

di

ly
rd

no
ng

ro

ng
ly
no

St
ro

ee
ng

ro
St

ee

gr

St
ro
gr

a
St

er
a

i th
er
th

Ne
i
Ne

Photographers give best quality photos

start service on time
 Findings and Analysis
5. Photographers abstain from unfair use 6. Photographers keep personal
of photographs information confidential
50% 30%
45%
25%
40%
35% 20%
30%
15%
25%
20% 10%
15%
5%
10%
5% 0%
0%

ee

ee
e

ee
re

re

gr

gr

gr
ag

Ag

sa

sa
isa
e
e

ee

ee
e

ly
re
re

re

Di

di
rd
gr

gr

ng
ag

Ag

ly
sa

sa

sa

no
ro

ng
ly

di

Di

di

St

ee
ng

ro
or

ly

gr

St
ro

en

ng

a
St

er
ro
re

i th
St
g
aa

Ne
er
i th
Ne

Photographers keep personal information confidential

Photographers abstain from unfair use of photographs
 Findings and Analysis
A. deal with agreement paper B. service charge consistent with budget
30% 40%

35%
25%
30%
20%
25%

15% 20%

15%
10%
10%

5% 5%

0%
0%

ee

ee

ee
e
re

re
ee
e

ee

ee

gr

gr

gr
ag

Ag
re
re

gr

gr

gr

sa

sa
isa
Ag
ag

ly
sa
isa

sa

Di

di
rd
ng
ly

Di

di

ly
rd

no
ng

ro
ly

ng
no

St
ro

ee
ng

ro
St

gr

St
ro
re

a
St
ag

er
i th
er
i th

Ne
Ne

service charge consistent with budget

deal with agreement paper
 Findings and Analysis
C. clients can negotiate service charge D. Photographers deliver photos on time
35%
50%

45% 30%
40%
25%
35%

30% 20%

25%
15%
20%

15% 10%

10%
5%
5%
0%
0%

ee

ee
re
re

re
e

ee

ee

ee

gr

gr
e

ag

Ag

g
re

re

gr

gr

gr

sa
sa

sa
ag

Ag

ly
sa

di

Di

di
isa

sa

ng
ly

Di

di

or

ly
rd
ng

ro

ng
ly
no

St
ro

ee
ng

ro
St

ee

gr

St
ro
gr

a
St

er
a

th
er

i
th

Ne
i
Ne

Photographers deliver photos on time

can negotiate service charge
 Recommendation
Agreement paper
Service charge
Chance to negotiate
Product delivery
 Conclusion
“Give us your valuable opinions regarding our services,
quality control and support us to grow bigger
everyday.”

-JH Shuvo – CEO

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