QUALITY ?

A measure of excellence or a state of being free from defects,

deficiencies and notable variations
Estabilish QUALITY POLICY
• Should be appropriate to the purpose and context of the organization
And support its strategic direction
• Provides framework for setting quality objectives
• Includes the commitment to satisfy applicable requirements
• Includes a commitment to continual improvement of the quality
management system
How to draft QUALITY POLICY?
• Start with commitment to provide exceptional quality of your
products and services to your customers
• Include commitment for continual improvements of your processes
• Clearly state that enhancing customer satisfaction in all aspects of
your business is number one priority
• State that you will always provide a value to your customers by always
adhering to delivery schedule, providing competitive price, ect
 QUALITY OBJECTIVES
Quality Objectives are to determine conformity to the customer
requirement and facilitate the effective deployment and improvement
of the quality management system (QMS)
General quality objectives focus following
areas :
• Product : reduction in defect rates or scrap rates
• Process : Improving process productivity
• Customer : Reduction in complaints & improvement in customer
satisfaction rating
Why quality is important?
If Quality improves :
• Customer satisfaction
• Better Productivity
• Process Improvement
• Less Rework