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Jia's Service Usage Analysis

Jia uses a variety of services including renting, transportation, food, education, banking, cleaning, and more. Many services like transportation, food, and banking allow for self-service while others like cleaning and hair dressing rely more on the service provider. Both hair salons and dry cleaning stores aim to provide good service and convenience but dry cleaners could learn from hair salons by improving their ambiance, punctuality, and customer-oriented behavior.

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Amish Mandaliya
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468 views16 pages

Jia's Service Usage Analysis

Jia uses a variety of services including renting, transportation, food, education, banking, cleaning, and more. Many services like transportation, food, and banking allow for self-service while others like cleaning and hair dressing rely more on the service provider. Both hair salons and dry cleaning stores aim to provide good service and convenience but dry cleaners could learn from hair salons by improving their ambiance, punctuality, and customer-oriented behavior.

Uploaded by

Amish Mandaliya
Copyright
© Attribution Non-Commercial (BY-NC)
We take content rights seriously. If you suspect this is your content, claim it here.
Available Formats
Download as PPTX, PDF, TXT or read online on Scribd

Jia Jaiwanti

- A Service Customer
Presented To: Presented By:
Prof. Shahir Bhatt Amish Mandaliya(B_26)
Nagajan Lagdhir (B_23)
Question - 01
• Identify each of the services that Jia
had used or planning to use.
• Categorized them according to the
nature of the respective underlying
process.
Services Used By Jia
1. Renting, 9. Language laboratory,
2. Whether forecast by FM 10. Hair dresser,
Radio, 11. Cleaning and ironing of
3. Mailing service, clothes (Used and planning
4. Public Transportation, to use),
5. Burger from Food vendor, 12. Mobile bill payment
through credit card,
6. Educational services,
13. Reminder service by dentist,
7. Lunch,
14. Home delivery of pizza,
8. ATM,
●
Renting,
●
Public Transport,
●
Burger from Food vendor, ●
Cleaning & Ironing
●
Lunch of Clothes
●
Hair Dresser,
●
Delivery of Pizza

People Possession
Processing Processing

Mental
Information
Stimulus
Processing
Processing
●
Whether forecast by FM
●
Educational services, Radio,
●
Mailing Services,
●
Language Laboratory, ●
ATM Service,
●
Reminder by Dentist ●
Mobile bill payment
through Credit Card
Question - 02
• What need is she attempting to satisfy in each
instance? What proportion of these service involved
(a) self – service
(b)some degree of customer involvement with the
production process
(c) dependence on the service provider.
• Where do you find more potential for self – service,
and what would be the implication for a customer
and a supplier ?
Service Need Self - Service Dependence Mixture Of
On Service Both
Provider

Renting Housing Most


Whether Information Most
Forecast By FM Gathering
Radio

Mailing Information Most


Sharing

Public Convenience Of Most


Transportation Transportation

Burger From Hunger Most


Food Vendor
Educational Information Most
Services Gathering

Lunch Hunger Most

Atm Easy Cash Most


Withdrawl

Language Information Most


Laboratory Gathering

Hair Dresser Personal Most


Grooming
Cleaning And Decent Most
Ironing Of Apperance
Clothes

Mobile Bill Convenience Of Most


Payment Payment
Through Credit
Card

Reminder Health Checkup Most


Service By
Dentist

Home Delivery Convenience Most


Of Pizza
Where do you find more potential for
self – service, and what would be the
implication for a customer and a supplier ?
• In the area where
– Desired quick service delivery or
– Convenience of availing services
are on higher side, the self service concept is more prevailing.
• Eg.
• Lunch service
• Language laboratory
• ATM
Question -3
• What similarities and differences could you
find between the dry cleaning store and the
hair salon ?

• What could each learn by studying the other ?


Similarities & Differences
Similarities
• Good Services
• Convenience

Differences
• Store Ambiance
• Employee Behavior towards
the customer
What could each learn by studying the other ?

Hair Dresser can learn Laundry Service provider


from Laundry Service can learn from Hair
provider Dresser
• Practically - - - - Nothing • Ambiance
• Punctuality
• Customer oriented behavior

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