Guide 1: Routine

Business activities
due date: april 24th
April 20th-24th
Customer service

 Why is customer service important?

https://www.youtube.com/watch?v=nxtaMdu55Ug

 Steps to give an excellent customer service

https://www.youtube.com/watch?time_continue=15&v=0jPk6CtK360&feature=e
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ACTIVITIES
 Activity1: Make a video explaining the most important steps to give an excellent
customer service.
 Activity 2: write a paragraph answering the following question:
 1. are there different steps to give customer service over the phone?
 2. what are the steps to handle a customer phone call?
 3. Rewrite the following dialogue, applying all the steps you consider in order to give
a good service.
 A: HELLO
 B: MAY I SPEAK WITH MR Johnson?
 A: he is not here.
 B; when is he comming?
 A: i dont know
 B: Can you take a message?
 A: what is it?
 B; please call me back ASAP
 A: ok, hung up