Guide 1: Routine

Business activities and

cx service
due date: april 24th
APRIL 20-24
 Activity 1: Imagine your perfect job and
answer the following questions
 1. Describe a typical day at your current job?
 2. Do you ever work overtime? o If so, do you get paid more for overtime work?
 3. Do you have a part-time job? If so, what do you do?
 4. Do you have to attend a lot of meetings for your job?
 5. Do you have to do a lot of paperwork?
 6. Do you think that the place where you work is well run?
 7. Do you work on weekends?
 9. Have you ever been promoted?
 10. Have you ever taken any courses that specifically help you with the job you are
doing now?

 11. How have working conditions changed in recent years?
 12. Do you think that working conditions have improved? If so, in what ways?
 13. How long do you plan to continue working where you are?
 14. How long have you been working at your present job?
 15. How many days a week do you work?
 17. How many hours a week do you work?
 18. How many times have you been promoted?
 o When was the last time you were promoted?
 20. How much money do you make? (Maybe this is not a good question to ask)
Customer service

 Why is customer service important?

https://www.youtube.com/watch?v=nxtaMdu55Ug

 Steps to give an excellent customer service

https://www.youtube.com/watch?time_continue=15&v=0jPk6CtK360&feature=e
mb_title
 Activity1: Make a video explaining the most important steps to give an excellent
customer service.
 Activity 2: write a paragraph answering the following question:
 2.1. are there different steps to give customer service over the phone?
 2.2. what are the steps to handle a customer phone call?
 Activity 3. Rewrite the following dialogue, applying all the steps you consider in order
to give a good service.
 A: HELLO
 B: MAY I SPEAK WITH MR Johnson?
 A: he is not here.
 B; when is he comming?
 A: i dont know
 B: Can you take a message?
 A: what is it?
 B; please call me back ASAP
 A: ok, hung up