Professional Documents
Culture Documents
Analysis
Background.
Apple Pay accounts for two thirds of all contactless payments made using
Visa, MasterCard, and AMEX.
It is the most quickly and widely adopted mobile payment system ever.
It is unclear how much Apple Pay is used because of discrepancies in
data sampling and survey questions.
Recommendation #1
Spend $500mm USD to conduct market research to inform our knowledge of:
• How many people use/know Apple Pay
• How they use Apple Pay
• Features that would make customers use Apple Pay.
We do not have accurate data about who is using Apple Pay, and to what extent they use it. An intensive
market research campaign will make data available that can inform future actions.
Recommendation #2
• Based on the analysis of our previously conducted market
research, iterate design of the Apple Pay platform to conform to
consumer needs.
• Facilitate ease of use features for customers and merchants.
• Troubleshoot/Eliminate common user experience pain points.
• Users can pay for items but cannot store or use key items found in a real wallet.
E.G. Government/University/Employer issued identification, Passports, or Business Cards
• We should enhance the functionality of Apple Wallet by developing features that allow users to
carry these items digitally.
• Perhaps we could develop a way for users to buy/sell crypto currencies, stocks, bonds, or
commodities could mitigate the threat of rivals in the digital wallet space and keep us at the
forefront of innovation.
Before we can do any of this, we must collect more data to understand
what business we are in and ensure that our marketing and product
development support this business.
QUESTIONS?